Assistant Programme Manager

RESPONSIBILITIES

Curriculum Development & Review

• Coordinate the end-to-end curriculum review cycle — scheduling reviews, tracking action items, following up with trainers and SMEs, and ensuring updated materials are version-controlled and filed.
• Apply structured instructional design processes (e.g., outcome-mapping, alignment of learning objectives to assessments) to support material development, with guidance from the Programme Manager or SMEs.
• Use basic pedagogical frameworks (e.g., Bloom's Taxonomy, adult learning principles) to review draft materials for logical flow, clarity and alignment — flagging gaps without needing deep content expertise.
• Assist in developing or reformatting learning materials (slides, learner guides, assessment tools) to improve consistency, readability and instructional quality.
• Maintain a curriculum calendar tracking review schedules, version histories and approval status across all assigned courses.
• Support accreditation or re-accreditation submissions by compiling curriculum documentation, mapping evidence to requirements and coordinating sign-offs.

Programme Operations & Administration

• Coordinate day-to-day operations of assigned SSG-funded programmes — scheduling, trainer allocation, class-run setup, attendance and assessment records.
• Prepare and submit accurate claims, attendance and completion documentation within required timelines.
• Maintain audit-ready course files in line with SSG, PEA and PDPA requirements.

Learner & Trainer Support

• Serve as first point of contact for learner queries and administrative requests.
• Coordinate trainer logistics and ensure resources are in place for each class run.
• Collate learner feedback and trainer observation records; surface patterns to the Programme Manager for action.

Quality & Compliance Support

• Track KPI data (pass rates, completion, satisfaction) and prepare summary reports for the Programme Manager.
• Assist in preparing documents for internal QA reviews and external audits.
• Liaise with SSG and accreditation bodies on routine administrative and compliance matters.

REQUIREMENTS

• A Degree in a relevant field (education, business, or related disciplines).
• ACTA/ACLP certification is required.
• DACE or DDDLP certification is a strong advantage.
• Minimum of 3 years of experience in programme management or teaching, preferably within the education or training sector.
• Experience in Travel and Tourism industry preferred.
• Demonstrated leadership and team management skills, with the ability to inspire and motivate academic staff.
• Strong organizational, administrative, and time management abilities.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in digital learning platforms and educational technologies.
• Experience in curriculum development and working with regulatory frameworks is highly desirable.