Assistant Programme Manager, Social Inclusion

Role Purpose

Support the Programme Manager in delivering RFG’s social inclusion initiatives for marginalised groups (ethnic diverse community, low-income youth, persons with disabilities). Responsible for day-to-day programme coordination, community outreach, coach field support, MEL data collection, and supervision of Programme Officers.

Key Accountabilities

1. Programme Delivery Coordination

• Support programme delivery and coordinate daily logistics (venue, equipment, transport, registration) for school outreach, community integration, and cross-community rugby events.
• Monitor programme progress, including attendance and participant engagement; follow up on barriers and adapt delivery to address language, accessibility, or cultural needs.

2. Community Outreach & Engagement

• Build and maintain effective relationships with programme stakeholders such as schools, teachers, coaches, NGOs, and community partners.
• Conduct outreach to recruit participants and act as first point of contact for parents, community leaders, and partners.

3. Coach Field Support & Monitoring

• Support in monitoring coaches during sessions, providing real-time guidance on inclusion techniques.
• Document observations, submit feedback reports, and immediately flag performance or safeguarding concerns.

4. MEL Data Collection & Reporting

• Lead day-to-day MEL data collection (attendance, demographics, surveys, feedback).
• Maintain databases with disaggregated participant data; support donor and quarterly reports with clean datasets and beneficiary stories.

5. Team supervision

• Supervise and support Programme Officers, including task delegation, regular check-ins, and performance feedback.
• Coordinate with Assistant Programme Managers across Mental Wellbeing and Social Inclusion pillars to ensure seamless beneficiary referrals and integrated programme delivery.
• Ensure effective programme administration, including accurate budget tracking, consent documentation, attendance registers, and incident logging.

Core Competencies

• Programme Coordination & Logistics: Manages daily operations efficiently, ensuring sessions run on time and to quality standards.
• Community Outreach & Trust-Building: Builds lasting relationships with marginalised communities and local partners.
• Field-Based Coach Support: Provides practical, real-time guidance on inclusion-specific techniques.
• MEL Data Management: Accurately collects, enters, and maintains participant data with attention to detail.
• Team Supervision & Mentorship: Supports Programme Officers with clear delegation and regular check-ins.
• Cross-Pillar Collaboration: Works effectively with other Assistant Managers to ensure integrated support.
• Cultural Competence & Adaptability: Adjusts delivery to accommodate language, cultural, or accessibility needs.

Qualifications & Experience

• Bachelor’s degree in Psychology, Social Work, Social Sciences, Community Development, or related field.
• 3+ years experience in programme coordination, community outreach, or youth work (preferably with marginalised communities).
• 1+ years supervising or mentoring junior staff or volunteers.
• Fluency in English and Cantonese; Proficiency in Urdu, Hindi, Nepali, or other languages spoken by ethnic diverse communities is a strong asset.
• Strong proficiency in Excel/Google Sheets and data entry.
• Experience working with ethnic diverse community, low-income families, or inclusive sports in Hong Kong is highly desirable.

Reporting & Escalation Pathway:

• Day-to-day: Programme Manager, Social Inclusion
• Safeguarding/data concerns: immediate escalation to Programme Manager