Assistant Project Manager

Come and join a Winning Team

Be Remarkable. Be Yourself!

Why Should You Join Us?

At AS Watson, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you…  

You can enjoy:

• Conveniently located in Whampoa, less than 5 min. walk from MTR
• Cozy office with contemporary design
• Comprehensive Medical and Life insurance coverage, including your spouse and children

Why This Role Matters:
At AS Watson, we are committed to creating seamless customer experiences through our O+O (Offline + Online) business model and digital transformation journey. As an Assistant Project Manager, you will help shape scalable regional customer engagement solutions that connect business needs, technology capabilities, and customer expectations. Your work will play an important role in putting a smile on customers’ faces by enabling more personalized, efficient, and impactful customer engagement across multiple markets.

What You'll Be Doing:

• Lead business requirement discovery and analysis for regional customer engagement initiatives.
• Partner with business, product, and technology teams to design scalable and sustainable solutions.
• Facilitate stakeholder discussions to understand business challenges and opportunities.
• Translate business needs into clear requirements, user stories, process flows, and solution specifications.
• Drive alignment across regional and local markets through effective collaboration.
• Support platform enhancements across customer engagement solutions, including customer data and loyalty-related initiatives.
• Apply a scientific and data-driven approach to evaluate business needs, identify opportunities, and support decision-making.
• Contribute to roadmap planning, initiative prioritization, and solution delivery activities.
• Support user acceptance testing (UAT), change management, and business adoption initiatives.
• Identify process improvement, standardization, and automation opportunities that enhance customer-focused outcomes.

What You’ll Bring:

• Strong experience leading CRM development, enhancement, and support initiatives, ideally within a customer-centric environment.
• Experience delivering enterprise-scale CRM, loyalty, or marketing technology platforms.
• Solid project management capability with Agile / Scrum experience.
• Strong requirement gathering, analytical thinking, and problem‑solving ability.
• Proven ability to lead projects and foster collaboration across BUs, and experience supporting or coordinating regional system rollouts.
• Customer-focused approach with the ability to balance business objectives, user needs, and technical considerations.
• Exposure to AI-driven solutions or interest in leveraging technology for continuous improvement.
• Fluent in written and spoken English and Chinese, including Mandarin.

How You Will Make An Impact:

• Deliver high-quality business requirements and solution designs that support strategic regional initiatives.
• Strengthen alignment and collaboration across regional and local stakeholders.
• Improve consistency, efficiency, and scalability of business processes and solutions across markets.
• Enable effective product roadmap planning and prioritization through clear business insights.
• Drive greater adoption and business value from customer engagement platforms.
• Support the organization's digital transformation agenda and enhance customer engagement outcomes through a customer-focused and data-driven approach.

What is holding you back?

Grasp this opportunity and don't let this great chance to shape your life slip away!

Apply now!

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.