Assistant Project Manager (Digital Projects)

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

• Develop and maintain integrated project plans, roadmaps, milestones, resource requirements and delivery schedules across the Experience and Commercialisation portfolio.

• Monitor delivery against plan, maintain a consolidated portfolio view, and work with accountable owners to address slippage, bottlenecks or capacity constraints.

• Run an effective project cadence, including planning sessions, working meetings, decision forums, progress reviews and post-implementation reviews.

• Track handoffs between Experience Design, Product Owners, Business Analysts, Technology and Operations, ensuring approved recommendations are converted into actionable changes and followed through to implementation.

• Coordinate governance and approval requirements with Compliance, Legal, Risk, Information Security, Procurement and other control functions as applicable.

• Maintain complete and current project records to support governance reviews, audits and management reporting.

• Coordinate external vendors and implementation partners, monitor deliverables and follow up on agreed commitments.

• Support budget tracking, procurement, invoice and contract administration, identifying financial or vendor delivery variances early.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Information Systems, Design Management, Engineering or a related discipline.
• At least 5 years of experience in project management, portfolio coordination, customer experience, digital transformation, marketing operations or commercialisation delivery.
• Demonstrated experience coordinating initiatives across business and technology teams with multiple stakeholders and dependencies.
• Experience in insurance, financial services or another regulated customer-facing industry is preferred.
• Strong project planning, organisation and follow-through, with the ability to turn broad objectives into actions, owners, timelines and measurable deliverables.
• Responds positively to change and ambiguity, remains dependable under pressure and is willing to support the team when priorities shift.
• Good command of written and spoken English and Cantonese; Mandarin is an advantage.