Assistant Project Manager (IT Infrastructure/ 1 year contract)

Copilot said:

The Role:

• Lead and oversee the daily operations of end-user computing support services, ensuring seamless delivery of IT support functions.
• Coordinate service desk operations, including incident management, user support, device deployment, software distribution, and access administration.
• Monitor service performance and ensure support requests are resolved within established service level agreements (SLAs).
• Work closely with vendors and support teams to address service gaps, implement corrective measures, and drive continuous improvements.
• Escalate critical operational issues and coordinate stakeholders to ensure timely resolution and minimal service disruption.
• Track team and vendor performance against agreed KPIs and contractual deliverables.
• Prepare operational reports, performance dashboards, and management updates for review.
• Ensure compliance with IT policies, procedures, and service management standards.
• Manage multiple operational priorities while maintaining high standards of service quality and user satisfaction.

What are we looking for?

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 5 years of experience in End User Computing (EUC), IT operations, or service delivery environments.
• Strong project management and coordination skills with the ability to manage multiple tasks and deadlines effectively.
• Experience managing outsourced vendors or service providers and ensuring adherence to contractual obligations.
• Good understanding of IT support operations, service management practices, and performance monitoring.
• Familiarity with public sector environments and government processes will be an advantage.
• Strong analytical, problem-solving, and stakeholder management skills.
• A proactive team player who can work independently and demonstrate strong operational awareness.
• Excellent communication skills with the ability to engage stakeholders at various levels.
• Committed, detail-oriented, and capable of driving issues through to completion.

We regret that only shortlisted candidates will be notified. Thank you.

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EA Personnel Name: Woon Pei Chyi (Jess)
EA Personnel No: R23119229
EA License No: 11C3955