Assistant Project Manager / Senior Project Offer

Department: Customer Service Centre/ Customer Service Planning

Job Responsibilities:

• Responsible for development and implementation of the compliance management system, ensuring timely communication of Group and company policies, procedures, and strategic directives
• Drive and execute internal and external audit programs, coordinate risk self-assessments, oversee issue remediation, and monitor corrective actions to closure
• Manage the full life cycle of customer service processes and systems, including the review and optimization of core workflows and operational standards to ensure regulatory compliance and operational control
• Conduct compliance audits on customer service platforms, support the enhancement of system monitoring and early warning mechanisms, and strengthen digital compliance capabilities
• Prepare and submit compliance documentation, including incident investigation reports and regulatory filing to management and relevant authorities as required

Job Requirements:

• Bachelor’s degree or above in Business Administration, Market Analysis, or a related discipline
• Minimum 6 years of relevant experience, ideally within customer service or the telecommunications industry
• Strong knowledge of customer service operations and telecommunications regulations
• Detail-oriented with a proven ability to work independently and efficiently
• High integrity, diligence, and a strong sense of confidentiality and service
• Excellent communication, presentation, and interpersonal skills
• Strong organizational, coordination, and problem-solving abilities
• Fluent in English and Cantonese