Assistant Property Manager

Job Title: Assistant Property Manager

Location: Remote (Philippines)

Schedule: Full-time | Monday to Friday | 8:00 AM – 5:00 PM PST

About The Role We are seeking a proactive and detail-oriented Assistant Property Manager (APM) to support the daily operations of a US-based property management company. The Assistant Property Manager will work closely with 2–3 Property Managers, helping coordinate property operations, tenant communications, maintenance requests, leasing activities, and administrative tasks.

This role is ideal for someone who is highly organized, customer-focused, comfortable communicating with US-based clients and tenants, and capable of thriving in a fast-paced remote environment.

Key Responsibilities

Property Operations

• Support assigned Property Managers with the day-to-day management of residential property portfolios.
• Coordinate operational activities and ensure timely completion of assigned tasks.
• Maintain accurate property, tenant, owner, and vendor records within company systems.
• Prepare reports, property updates, and administrative documentation as needed.

Tenant & Owner Communication

• Respond promptly to tenant inquiries via phone, email, and messaging platforms.
• Assist with owner requests and coordinate follow-ups with Property Managers.
• Deliver professional and customer-focused service to tenants and property owners.
• Support rent collection follow-ups and assist with tenant account inquiries.

Maintenance Coordination

• Create and manage maintenance work orders using AppFolio.
• Coordinate with vendors, contractors, and tenants to schedule repairs, inspections, and property access.
• Work closely with the Maintenance Team to ensure maintenance requests are addressed promptly.
• Track work orders through completion and provide status updates to stakeholders.
• Communicate maintenance progress and resolutions to tenants and Property Managers.

Leasing & Property Support

• Assist with lease administration, renewals, move-ins, move-outs, and tenant onboarding.
• Coordinate with the Leasing Team regarding vacancies, showings, and unit readiness.
• Support smooth tenant transitions during move-in and move-out processes.

Administrative & Cross-Functional Support

• Maintain organized records and documentation within AppFolio and other company systems.
• Collaborate with Leasing, Maintenance, Accounting, Compliance, and other departments to ensure operational efficiency.
• Monitor assigned tasks, deadlines, and follow-ups while providing regular updates to Property Managers.
• Assist with special projects and operational initiatives as required.

Qualifications

• Previous experience in US Property Management, Real Estate, Leasing, Customer Service, Virtual Assistance, or Administrative Support preferred.
• Excellent verbal and written English communication skills.
• Comfortable communicating with tenants, vendors, property owners, and contractors via phone and email.
• Strong customer service, organizational, and problem-solving abilities.
• Detail-oriented with excellent follow-through and time management skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Self-motivated and capable of working independently within a remote team setting.
• Experience with AppFolio, Buildium, Propertyware, Rent Manager, Yardi, or similar property management software is an advantage.
• Proficient in Google Workspace and Microsoft Office applications.
• Reliable high-speed internet connection and dedicated home office setup.

Compensation & Benefits

• PHP 40,000/month
• Fully Remote Work Setup
• Opportunity for growth and long-term career development within a US-based property management company