Assistant Property Manager

Rockwall REI is seeking a motivated, experienced, and results-driven Assistant Property Manager / Lead Leasing Professional to join our team at The Loop Apartments, a 160-unit multifamily community in Denton, Texas.

This is a hands-on position combining assistant property management responsibilities with a strong emphasis on leasing, occupancy growth, and resident satisfaction.

We are looking for someone who takes ownership of their responsibilities, enjoys working with people, and understands that successful property management requires proactive communication, consistent follow-up, teamwork, and exceptional customer service.

The ideal candidate is an experienced leasing professional who is ready to take the next step in their career while continuing to play an active role in leasing apartments.

Key ResponsibilitiesLeasing & Occupancy (Primary Focus)

• Take the lead on daily leasing activities, including prospect communication, property tours, applications, and lease execution.
• Actively follow up with all prospective residents through phone calls, text messages, and emails.
• Maintain consistent communication with current, recent, and older prospects to maximize leasing opportunities.
• Convert inquiries and tours into completed applications and signed leases.
• Assist applicants throughout the application and approval process.
• Maintain accurate prospect records and follow-up activity within the property management software.
• Monitor available apartments, upcoming move-outs, and preleasing opportunities.
• Assist with marketing initiatives, online listings, outreach, and resident referral programs.
• Understand competing apartment communities, rental rates, and concessions in the Denton market.
• Work toward established leasing, occupancy, and renewal goals.

Assistant Property Management

• Support the Property Manager in overseeing daily property operations.
• Assist with rent collection, delinquency follow-up, and resident account management.
• Help coordinate renewals, transfers, move-ins, and move-outs.
• Address resident concerns professionally and work toward timely resolutions.
• Assist with lease compliance, resident notices, and property policies.
• Coordinate with maintenance to ensure apartments are ready for scheduled move-ins.
• Conduct move-in and move-out inspections as assigned.
• Assist with vendor coordination and general office administration.
• Help maintain accurate property records, reports, and documentation.
• Assume additional operational responsibilities when the Property Manager is unavailable.

Resident Relations & Customer Service

• Build positive relationships with current and prospective residents.
• Provide prompt, professional responses to resident questions and concerns.
• Assist with resident retention initiatives and lease renewals.
• Communicate effectively with the maintenance team regarding service requests and resident needs.
• Help create a welcoming, organized, and customer-focused leasing office.

Reporting & Accountability

• Track leasing activity, applications, approvals, denials, cancellations, and move-ins.
• Maintain accurate records of prospect follow-up and leasing conversions.
• Provide regular updates to the Property Manager regarding leasing progress and occupancy.
• Identify obstacles preventing prospects from leasing and recommend solutions.
• Take personal responsibility for meeting assigned goals and completing daily tasks.

Qualifications

• Previous multifamily leasing experience required; assistant property management experience preferred.
• Strong sales skills with a demonstrated ability to close leases.
• Experience with ResMan or similar property management software preferred.
• Knowledge of Fair Housing requirements and Texas apartment leasing practices.
• Strong organizational, communication, and customer service skills.
• Comfortable handling multiple priorities in a busy leasing office.
• Ability to work independently while supporting a team environment.
• Experience with resident collections, renewals, and lease administration is a plus.
• Professional appearance, positive attitude, and strong work ethic.

What We're Looking For

We want someone who is proactive rather than reactive.

Our ideal candidate doesn't wait for prospects to call back. They pick up the phone, follow up consistently, overcome objections, and look for opportunities to earn the lease.

This person should be equally comfortable closing a new lease, assisting a resident, coordinating a move-in, and helping the Property Manager solve an operational issue.

Most importantly, we're looking for someone who takes pride in the success of the community and wants to grow professionally.

Compensation & Benefits

• Competitive hourly compensation based on experience.
• Additional leasing commissions and performance-based bonuses.
• Opportunities for professional growth and advancement.
• Supportive, hands-on ownership and management team.
• Additional benefits discussed during the interview process.

About Rockwall REI

Rockwall REI is a Texas-based multifamily real estate investment and management company focused on improving apartment communities through strong operations, attentive resident service, and dedicated onsite teams.

We believe successful communities are built by employees who take initiative, work together, and care about the results they produce.

If you're an experienced leasing professional looking for greater responsibility and an opportunity to make a measurable impact, we'd like to hear from you.

Rockwall REI Group is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Property management: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person