Assistant Property Manager

Gray Residential is looking to add an Assistant Manager to our community in Westerville, Ohio!

Position Summary

The Assistant Manager plays a key role in supporting the overall success of the community by delivering exceptional service, driving leasing performance, and maintaining strong operational and financial practices. This position serves as both a sales leader and operational partner to the Property Manager, ensuring a seamless experience for residents, prospects, and team members alike.

This role blends leasing, customer service, administration, and financial responsibilities. The Assistant Manager helps create a welcoming environment while also supporting the day-to-day operations that keep the community running smoothly.

Key Responsibilities Leasing & Sales

• Greet prospective residents, identify their needs, and professionally present apartment homes and community features.
• Guide prospects through the leasing process and secure lease agreements from qualified applicants.
• Maintain up-to-date and accurate information across advertising platforms.
• Support and execute renewal strategies, including resident outreach and lease discussions.

Resident Experience

• Provide a warm, professional, and responsive experience for all residents and guests.
• Address resident questions, concerns, and service needs with a solutions-focused mindset.
• Foster a sense of community by supporting resident engagement efforts and events.

Financial & Administrative Operations

• Assist with rent collection, accounts receivable, and delinquency management.
• Complete lease documentation, applications, and required paperwork accurately and efficiently.
• Maintain organized records, reports, and files in accordance with company standards.
• Support weekly reporting, budgeting awareness, and operational tracking.

Community Operations

• Perform inspections of model units and vacant apartments to ensure readiness.
• Conduct regular community walks and report maintenance needs.
• Assist with move-ins and ensure a smooth and welcoming transition for new residents.
• Maintain awareness of local market trends and contribute ideas to improve performance.

Qualifications

• 1–3 years of experience in leasing, property management, customer service, or a related field preferred.
• Strong leasing and closing skills with a customer-first mindset.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Basic understanding of accounting practices (accounts receivable/payable) preferred.
• Proficiency in Microsoft Office and property management software.
• Knowledge of Fair Housing and related regulations preferred.
• Ability to work a flexible schedule, including weekends as needed.

Key Attributes for Success

• You thrive in a fast-paced, customer-focused environment.
• You take initiative and confidently balance sales and operational responsibilities.
• You are detail-oriented and financially mindful.
• You communicate clearly and build strong relationships with residents and teammates.
• You approach challenges with a positive, solutions-oriented mindset.

Compensation & Benefits

• Competitive hourly rate
• Rent Discounts
• Training opportunities, including membership in the local apartment association
• Company-Provided iPhone
• Health, Dental, and Vision insurance
• Paid Long Term Disability and Life Insurance
• 401K with Matching
• 12 Paid Holidays
• Paid Time Off and Sick Time
• Monthly Performance Bonuses
• Monthly incentives/contests with opportunity to earn an additional 15 days off per year

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person