Assistant Property Manager

Assistant Property Manager

Niagara Peninsula Homes (NPH) is a non-profit property management organization based in Welland, Ontario. Guided by a community-based Board of Directors, NPH manages 24 properties across the Niagara Peninsula and Hamilton, totaling 1,446 units. As active members of The Co-operative Housing Federation of Canada, Golden Horseshoe Co-operative Housing Federation, Ontario Non-Profit Housing Association, Central Ontario Co-operative Housing Federation, and the Institute of Housing Management, we are dedicated to providing quality, community-focused housing services.

Our mission is to create, nurture, and serve vibrant, diverse communities by empowering individuals to help themselves through training, planning, and evaluation. We seek motivated professionals who are enthusiastic about contributing to this mission and thrive in a collaborative environment. If you're passionate about making a meaningful impact, we'd love to have you join us.

Job Summary:

The Assistant Property Manager provides timely and effective support to households within an assigned property portfolio. Primary responsibilities include assisting the Senior Property Manager (SPM) in ensuring property safety and security, preserving property assets, maintaining accurate records, and managing arrears and payment postings. This role may require evening meetings and confidence in driving in all seasons.

Key Responsibilities:

• Provide prompt and effective assistance to residents within the assigned property portfolio, addressing inquiries and concerns as needed.
• Assist the Senior Property Manager (SPM) in ensuring the safety and security of properties, conducting routine checks, and identifying maintenance needs.
• Support efforts to preserve property assets, ensuring buildings and grounds are maintained according to standards.
• Maintain up-to-date records and files for each property, ensuring documentation accuracy and compliance with policies.
• Manage arrears and process resident payment postings, coordinating with finance to track and report payment status.
• Attend evening meetings as required to support resident engagement, community planning, or board discussions.
• Confidently drive to property locations year-round, managing site visits and inspections during all weather conditions.
• All other duties as required.

Education:

• Diploma from a secondary school.
• A Certificate in Bookkeeping and/or Property Management is an asset.

Experience:

• Minimum of 1 year in customer service or a public-facing role.
• Familiarity with NewViews Accounting Software or other accounting/property management software.
• Experience in receivables and collections.
• Background in social housing and the property management sector is an asset.

Skills:

• Proficient in Microsoft Office Suite, Word and Excel.
• Excellent organizational and phone skills.
• Strong verbal and written communication abilities.
• Strong interpersonal skills with the ability to build and maintain positive relationships with a diverse range of clients.
• Ability to work independently with minimal supervision while thriving in a team environment under tight deadlines.
• Bilingual in Polish and English is considered an asset.

Special Requirements:

• Valid Class G driver’s license and access to a vehicle
• Travel to Fort Erie, Crystal Beach, St. Catharines, and Niagara Falls is required.

Pay: $18.00-$21.00 per hour

Experience:

• Microsoft Word: 3 years (required)
• Property Management: 2 years (required)
• Microsoft Excel: 1 year (required)

Language:

• English (required)

Work Location: In person