Assistant Property Manager

Location: Rea Estates, Woodvale Road, Belfast

Hours of work: Mon – Friday 9am – 5pm

Rea Estates

Rea Estates is a long-established estate agency and property management company with a 30-year track record of delivering expert guidance and trusted services to clients. Our team strives to provide a people-first approach to property sales, rentals, and management. We set high standards of professionalism and integrity and are committed to helping clients achieve their property goals.

A vacancy has arisen in our Belfast office for an Assistant Property Manager. In this role, you will work closely with landlords and tenants to understand their needs and deliver a high standard of service.

Our ideal candidate is a friendly professional who enjoys building relationships. Previous experience in a similar role is ideal but not essential, as full training on the technical aspects of the job will be provided. However, you must have a proven track record of delivering high-quality customer service and the ability to communicate clearly with people from all backgrounds, both face-to-face and over the phone.

Main Duties & Responsibilities

• Customer Relations: Meet and greet clients and customers, providing excellent service both in person and over the telephone.
• Inbound Communication: Efficiently answer and direct incoming telephone calls and property enquiries.
• Property Management Support: Respond to maintenance queries and liaise collaboratively with landlords, tenants, and contractors to arrange repairs.
• Compliance & Administration: Carry out daily administrative tasks relating to landlords' properties, including arranging maintenance and mandatory safety checks to comply with current regulations.
• Lead Handling: Respond promptly to enquiries regarding properties for sale or to let.
• Team Support: Provide general administrative support to both the Sales and Property Management teams.

Personal Requirements

• Experience: Proven experience in a customer-facing role within an office environment (property sector experience is a plus but not essential).
• Communication: Excellent interpersonal, communication, and customer service skills.
• Professional Conduct: A friendly, welcoming, and confident manner, with a commitment to maintaining the company’s professional standards.
• Organisation: Highly reliable with strong time management, multi-tasking, and organisational skills.
• Teamwork: Ability to work collaboratively and effectively as part of a busy team.
• IT Literacy: Proficient in Microsoft Office 365 and adaptable to bespoke property management software.

Why Join Us?

• Competitive Rewards: A competitive salary and benefits package.
• Health & Wellbeing: Private health insurance package included.
• Career Growth: Comprehensive on-the-job training and continuous professional development to help you reach your full potential.
• Great Culture: A supportive, welcoming, and highly collaborative team environment.

How to Apply

Ready to take the next step in your career?

Please apply by emailing your CV and a short covering letter to [email protected]

In your cover letter, please tell us a little bit about yourself, your relevant customer service experience, and why you are the perfect fit for the Property Management Assistant role at Rea Estates.

The Company is committed to a policy of equal opportunities and equality in employment.

Pay: £22,750.00-£27,500.00 per year

Benefits:

• Company pension
• Private medical insurance

Work Location: In person