Assistant Property Manager/Operations Assistant

Overview

We are seeking an ambitious and motivated Assistant Property Manager/Operations Assistant to join our small, high performing team operating within the Serviced Accommodation and Residential Lettings sector. This role offers an exciting opportunity to support property management operations and enable company growth.

We are a small team in a rapidly growing property company, meaning that no two days are the same, and you will have a lot of opportunity to get involved in many areas of the business outside of property management. You will quickly be given a great deal of responsibility and will have the opportunity to take ownership of your area of the business, meaning there is a large amount of personal development and growth available. We are also offering a funded ARLA accreditation to the right candidate.

The ideal candidate will thrive in a fast-paced environment, with strong multi-tasking skills and an ability to work well under pressure. Your energy and enthusiasm will help us maintain smooth property operations while fostering positive relationships with tenants and guests, contractors, and team members.

Responsibilities

• Assist in managing daily property operations, including calendar and bookings management, guest/tenant communication and maintenance coordination
• Provide support to more junior staff handling guest and tenant communication
• Support the team with tasks using RentalReady and Arthur, or similar property management software
• Handle phone inquiries professionally, providing timely information and directing calls appropriately
• Maintain organized records of tenant files, service requests, and financial transactions
• Coordinate with vendors and contractors to schedule repairs and inspections efficiently
• Provide exceptional administrative support through office experience, including filing, correspondence, and report preparation

Qualifications

• At least 2 years prior experience within a property management role, or within the Serviced Accommodation sector
• Experience within residential lettings sector
• Excellent phone etiquette and communication skills to interact confidently with tenants and vendors
• Demonstrated administrative experience supporting busy teams or departments
• Ability to multitask effectively in a fast-paced environment while maintaining accuracy
• Strong work ethic with a positive attitude and willingness to learn

This role is best suited to a high performer and quick learner with a can-do attitude, who is looking to grow their experience and take on a new challenge. It will be an extremely rewarding role for the right candidate, with opportunities to be promoted quickly as the company grows and the team expands.

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Company car
• Company pension
• Sick pay

Application question(s):

• Do you have any experience working within the serviced accommodation industry?
• Are you able to travel to our office close to Rainham, RM13?

Experience:

• Property management: 2 years (preferred)

Licence/Certification:

• UK driving license (preferred)

Work Location: In person