ASSISTANT QA MANAGER

About the role

Responsible for establishing, monitoring, and improving the company's Quality Assurance systems and processes to ensure products and operations consistently meet customer, regulatory and internal company standards. The role leads the QA team, drives a quality-first culture and supports continuous improvement across functions.

Key responsibilities

• Maintain and update the company's Quality Management System (ISO 9001, ISO14001, ISO13485 or customer requirements)
• Ensure all quality procedures, SOPs and work instructions are up to date and followed
• Support internal and external audits
• Monitor product and process quality throughout incoming, in-process and outgoing stages
• Review quality data and key indicators (e.g., defects, rework, complaints)
• Investigate non-conformities and customer complaints; implement corrective and preventive actions (CAPA)
• Monitor the quality of incoming materials and work closely with suppliers on quality issues
• Conduct supplier evaluations/audits and follow up on improvement actions
• Identify areas for process improvement to reduce defects, scrap and rework
• Lead and guide the QA team in daily activities

About you

• Diploma or Degree in Engineering, Quality Management, or related field
• Minimum 5 years' experience in quality assurance, preferably in manufacturing
• Strong knowledge of QMS, ISO9001, ISO14001, ISO13485 and other quality tools
• Experience with audits, CAPA and supply quality management
• Good leadership and team management skills
• Strong problem-solving and analytical ability
• Good communication skills with cross-functional teams and customers
• Ability to work under pressure and handle urgent quality issues
• Knowledge of basic improvement tools (e.g. 5 Why, 8D, control plans, 7 QC tools)