Assistant QA Section Head

About the role

Assist the QA Section Head in leading Quality Assurance activities to ensure customer satisfaction, product quality, compliance, audit readiness, and continuous improvement across manufacturing operations. Responsible for supporting customer complaint management, quality performance monitoring, corrective actions, RMA activities, and team development.

Key responsibilities

• Coordinate daily QA operations, manpower allocation, project priorities, and customer quality requirements.
• Manage customer complaints, RMAs, corrective actions, and 8D activities.
• Support NPI, ECN/e-TCN, qualification, deviation, MRB, and process change activities.
• Monitor quality KPIs, audit findings, and improvement actions.
• Review quality reports, customer deliverables, and audit documentation.
• Lead cross-functional problem solving and CAPA verification activities.
• Coach and develop QA Engineers, Technicians, and Clerks.
• Escalate significant quality, compliance, customer, and operational risks to management.

About you

• Bachelor's Degree in Engineering or related field.
• Minimum 5 years of QA experience in EMS, PCBA, SMT, or manufacturing environment.
• Experience handling customer complaints, RMAs, audits, and corrective actions.
• Strong knowledge of Quality Management Systems, 8D, CAPA, and Root Cause Analysis.
• Good leadership, communication, and problem-solving skills.
• Proficient in English, both written and spoken.