Assistant Quality Manager

Assistant Quality Manager – Key Responsibilities

• Assist the Quality Manager in planning, implementing, maintaining, and improving the company’s Quality Management System (QMS).
• Ensure quality processes and procedures comply with applicable standards, customer requirements, and company policies.
• Monitor and control quality activities from incoming materials and production processes through to finished products.
• Analyze quality issues and conduct root cause analysis, including developing and following up on corrective and preventive actions (CAPA).
• Coordinate with Production, Engineering, Purchasing, Warehouse, and other relevant departments to resolve quality-related issues.
• Monitor and analyze quality KPIs, defect rates, customer complaints, scrap, and rework, and prepare quality performance reports.
• Handle and follow up on customer complaints, including coordinating corrective actions and preparing responses to customers.
• Support internal, external, certification, and customer audits, and follow up on audit findings and corrective actions.
• Control and maintain quality-related documents and records, including SOPs, Work Instructions (WIs), Quality Manuals, and Quality Records.
• Develop and monitor inspection plans, quality standards, and inspection criteria for products and processes.
• Ensure measuring and testing equipment is properly controlled and calibrated according to the established schedule.
• Provide training and guidance to employees on quality standards, inspection methods, procedures, and quality requirements.
• Support continuous improvement activities such as Kaizen, PDCA, 5S, and quality improvement projects.
• Prepare quality reports and present quality performance and improvement results to the Quality Manager and management.
• Perform other duties and responsibilities as assigned by the Quality Manager or management.