Assistant Quality Manager

Job Summary

We are looking for a Quality professional to manage and ensure the effective implementation, monitoring, and control of the Quality Management System (QMS) across plant operations.

The role will be responsible for quality documentation, document control, audits, CAPA, RCA, customer complaint handling, laboratory quality control, testing compliance, and continual improvement activities while ensuring compliance with applicable customer requirements, internal standards, SOPs, and regulatory expectations.

Key Responsibilities

Quality Management System & Documentation

• Manage QMS documentation including SOPs, Work Instructions, test methods and quality formats.
• Ensure proper revision control, controlled document issuance and withdrawal of obsolete documents.
• Verify compliance with applicable SOPs, ISO, EDANA, test methods and customer requirements.
• Support quality objectives, risk assessments, management reviews and continual improvement initiatives.
• Support change control and NPD trial/specification activities where applicable.

Quality Audits

• Plan and support internal, supplier, external and customer audits.
• Coordinate audit preparation, evidence collection and responses.
• Track audit observations and ensure timely corrective action and closure.
• Support customer and external audit responses and follow-up activities.

CAPA & Root Cause Analysis

• Manage CAPA activities from issue identification through closure.
• Ensure proper containment, root cause analysis, corrective action and effectiveness verification.
• Use appropriate quality tools for problem-solving and continuous improvement.

Customer Complaints

• Coordinate investigation and closure of customer quality complaints.
• Work with relevant departments to identify root causes and implement corrective actions.
• Ensure timely and accurate documentation of complaint investigations and closure.

Testing & Inspection

• Perform and/or coordinate testing as per customer requirements and defined standard test methods.
• Ensure proper incoming material, in-process and finished-product quality checks.
• Understand and follow relevant ASTM, ISO, JIS, EDANA and customer standards.
• Review test methods and recommend improvements where required.
• Ensure accurate test data and preparation of Certificates of Analysis (COA).

Laboratory Quality Control

• Ensure proper maintenance and calibration of laboratory equipment.
• Monitor compliance with laboratory testing procedures and basic GMP requirements.
• Support troubleshooting of laboratory equipment and coordinate resolution of major issues.
• Maintain laboratory records and ensure data accuracy.