Assistant Reception Manager

Assistant Reception Manager

Salary: £30,000

Hours: Full-Time 40 hours to include weekends

Location: The New House Hotel, Cardiff

Elevate Your Hospitality Career with Us!

The Role:

The New House Hotel, a serene and romantic country hotel located in Thornhill, just outside of Cardiff, is searching for a passionate Assistant Reception Manager to join our team. Set high in the hills with stunning views of Cardiff and across the sea to Devon, we offer more than just a job – an opportunity to lead, inspire, and craft unforgettable experiences. This role will lead the team in offering a heartfelt, warm Welsh welcome to all guests. This is a fast-paced and busy environment, and you will inspire, motivate and lead the team to delivering our guest journey and accommodation aspirations.

About Us:

Here at The New House, we are architects of memorable moments, welcoming guests with warmth, charm, and the gentle sounds of nature. As part of the Town & Country Collective, we’re committed to reshaping hospitality with innovative service and genuine Welsh warmth. From roaring fires and modern Welsh cuisine to afternoon teas with friends, our hotel is a home where guests can truly relax and enjoy the experience.

Why Join Our Team?

A Friendly Team: You will join a supportive and professional team that cares about making work enjoyable and rewarding!

Development Opportunities: Whether you want to advance and develop your skills or seek further qualifications, we are here to help. We encourage professional development and are committed to supporting our colleagues’ growth.

Make an Impact: You will play a key role in helping us shape the future of our reception operations and grow room revenue by crafting exceptional experiences for our guests and thinking commercially about how we attract guests to stay at our hotel.

We truly believe in looking after our people as much as we look after our guests, and we do this by offering the following benefits:

· Complimentary meals whilst on duty.

· Preferential accommodation rates.

· Qualifications relevant to your role.

· Clear training and development pathways.

· An Aspiring Leadership Programme.

· Work buddy to guide you.

· Discounted meals for up to four people.

· Reward scheme for elevated service experiences.

· A performance management framework to help you achieve your goals and ambitions.

What does an Assistant Reception Manager look like?

Innovative: You will be passionate and help us deliver and create exceptional customer experiences by bringing new ideas to help us improve and working collaboratively with our General Manager to deliver exceptional guest experience.

Team Player: You will be a vital part of the team and contribute to the creation and execution of exceptional guest experiences. Teamwork plays an important role in our success and helps us achieve our goal of making everyday experiences special.

Commercial Thinker: You will play a pivotal role in growing our business by supporting our Group Reservation & Rate Manager in achieving our accommodation revenue goals.

Leadership: You will lead your team in offering a heartfelt Welsh welcome to all guests, oversee the team, and support them in achieving the 4Ps. You will lead by example to inspire the team to deliver exceptional performance across all areas of the reception department.

What We Are Looking For:

Passion: You will naturally be enthusiastic about creating positive guest experiences and cherished moments.

Team Champion: You can work well within a passionate team and mentor and supervise the team.

Commercial Acumen: As an Assistant Reception Manager, you support the drive to achieve our room revenue goals.

Organisation: You will have strong organisational skills to organise and manage your function.

How to Apply:

If you are passionate, motivated and ready to develop we want to hear from you!

Please register your interest with Hannah Stiley [email protected]

To discover more about Town & Country Collective and our commitment to delivering a Warm Welsh Hospitality, visit townandcountrycollective.co.uk.

Pay: £30,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have experience in a supervisory or assistant management role within a hospitality setting?

Experience:

• Supervisory or assistant management role in hospitality : 1 year (preferred)

Work Location: In person