Assistant Regional Manager

Position Overview:

The Assistant Regional Manager – Visayas & Mindanao is responsible for maximizing productivity, operational efficiency, and business performance across all Visayas & Mindanao operations except sales.

This role manages two functional teams:

• Patient Care Coordinators team – customer coordination, scheduling, follow-ups, payments, inquiries, retention, and upselling
• Digital prosthetic engineer (DPE) / Prosthetic Care Representative (PCR)  field team – staff responsible for patrol execution and fittings

The Assistant Regional Manager does not provide technical or clinical instructions. All technical and prosthetic quality decisions are handled by the designated P&O operation manager.

This position focuses on people management, workflow execution, performance control, and revenue growth.

Key Responsibilities:

1. Team & Productivity Management (PC & DPE)

2. Operational Execution

3. Customer Experience & Retention (PC)

4. Business & Performance Reporting

5. Compliance & Process Control

6. Logistics & Workplace Standards

Qualifications Required:

• Minimum 5 years in operations or people management
• Experience managing multi-function teams (minimum 2 years supervisory)
• Bachelor’s degree in business field
• Excellent English & Visayan communication
• Proficient in Microsoft Office & Google tools
• Willingness to travel within Visayas & Mindanao
• Healthcare, field service, or sales operations experience (preferred)