Assistant Relationship Manager

Role & responsibilities

Job Purpose:

• Customer acquisition is achieved through referrals, brand alliances, onsite sales, prospect outreach, and the conversion of digital leads, aiming to maximize sales while providing excellent service to existing members.
• The incumbent is responsible for identifying High Net Worth Individuals (HNI) and elite prospects in Hyderabad to create business opportunities, with a focus on increasing the member base month over month and achieving both monthly and yearly KPIs.
• Additionally, the role involves ensuring all member-related issues and queries are promptly addressed and resolved to maintain high member satisfaction.
• This includes scheduling appointments to meet members with queries and resolving them quickly, as well as collecting pending payments such as Annual Maintenance Contract (AMC) dues or other outstanding amounts.
• Retaining members, when necessary, is also a key responsibility.

Key Responsibilities:

A. Identify potential High Net Worth Individual (HNI) customers, creating and closing new business opportunities in alignment with the company's strategic direction.

B. Build and maintain strong client relationships by effectively handling objections and cancellations, ensuring a high level of customer service at all times.

C. Prepare sales proposals and presentations for prospective clients.

D. Generate revenue for the organization by collecting annual maintenance and pending bills, reviving and reinstating dissatisfied members.

E. Achieve ambitious targets in a results-focused environment.

F. Work effectively towards ensuring member satisfaction.

G. Assist with member payments and handle complaints and discrepancies.

H. Proactively call members, inform them of their eligibility, and encourage them to utilize Club services appropriately.

Relevant Competencies:

A. Strong communication skills

B. Ability to multitask

C. Customer-focused with experience in retention and collections

D. Target-driven with consistent performance

E. Effective cross-functional teamwork

F. In-depth knowledge of the local market and proficiency in the local language

G. Focus on HNI customers

H. Maintain healthy post-sales relationships with members

Candidate Profile:

• Graduate/ Post graduate in the Sales field with 8-9 years of experience in direct sales or corporate sale & B2C sales with good communication and convincing skills.
• Preferable from Time share, Hospitality, Banking or Insurance industry only.
• Customer service, Problem solving experience and Market working experience is must.