Assistant Reservations Manager

About Jardine Service Centre (JSC)

Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation and process simplification.

We are seeking an Assistant Reservations Manager who will oversee the daily operations of the Reservations Department, ensuring efficiency, quality, and adherence to hotel standards. This role involves supervising team performance and driving continuous improvement in line with organizational goals.

Duties and Supporting Responsibilities:

• Assist the Reservations Manager to oversee the Room Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.
• Assist in the managing, training and developing of the team.
• Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.
• Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
• Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
• Work closely with Revenue Management, Sales and Catering team to maximize yielding opportunities.
• Ensure proper implementation of reservations procedures and maximize conversion ratios.
• Actively promote upselling and cross-selling within the reservations team.
• Perform any other reasonable duties as required by the division head.
• Perform daily, weekly, monthly and yearly tasks.
• Perform any other reasonable duties as required by the department head from time to time.

Qualifications :

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 3-5 years of progressive experience in a high-volume Reservations or Front Office department within a luxury hotel environment.
• At least 2-4 years of experience in a supervisory or team lead role, demonstrating the ability to guide, motivate, and direct a team.
• Expert-level proficiency with Property Management Systems (e.g., Opera, Infor, or similar) and Central Reservation Systems (CRS).
• Solid understanding of revenue management principles, yield management, and upselling/cross-selling techniques.
• Proven track record of driving sales and achieving conversion targets.
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with report generation and analysis.
• In-depth knowledge of reservations procedures, including group bookings, VIP protocols, and cancellations.
• Excellent command of both spoken and written English and Cantonese; Mandarin is a strong plus.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At JSC, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future.

We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.

Come and explore with us!