Assistant Reservations Manager

Job Title: Reservation Manager & F&B Captain (Front of House)

Location: Mumbai Only
Job Type: Full-time
Experience: 2–5 years in hospitality/F&B service, with at least 1 year handling guest reservations or front desk

About the Role
We're looking for a hospitality professional who can wear two hats: leading our floor as an F&B Captain during service, and owning our reservation desk — especially on weekends when booking volume peaks. This is ideal for someone who enjoys both guest-facing service leadership and the operational side of managing covers, tables, and guest communication.

Key Responsibilities

Asst. Reservation Management (primarily weekends & peak days)

• Manage all incoming reservations via phone, WhatsApp, walk-ins, and any booking platforms
• Maintain the reservation diary/table plan and optimize seating for cover flow
• Confirm bookings, manage waitlists, and handle special requests (birthdays, large groups, dietary needs)
• Coordinate with the floor team on VIP guests, repeat guests, and large parties

F&B Captain (day-to-day floor operations)

• Lead a section of the restaurant floor — supervise servers, ensure service standards
• Take orders for key/VIP tables, guide guests through menu and recommendations
• Handle guest feedback and resolve on-the-spot service issues
• Coordinate with kitchen on ticket timing and course pacing
• Train and mentor junior FOH staff

Requirements

• Prior experience as a Captain, Team Leader, or Guest Relations Executive in a restaurant/hotel
• Comfortable managing a reservation system/diary (manual or software — training provided)
• Strong communication skills, presentable, guest-first attitude
• Willing to work weekends and peak service hours (this is central to the role — say so upfront)
• Basic English + [local language] communication

What We Offer

• Weekly off on a weekday (since weekends are core working days)
• Growth path toward Restaurant Manager / Guest Relations Manager

To Apply: Email: [email protected] || Phone Whatsapp: 9892843983

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid time off

Work Location: In person