Assistant Reservations Manager

Join the Legacy of Manhattan Grand Hotel About World of Business Pvt. Ltd. World of Business Pvt. Ltd. is a Maldivian hospitality and lifestyle company dedicated to redefining urban luxury and creating transformative experiences. With a vision to craft world-class destinations in the Maldives, our portfolio is built on innovation, authenticity, and a deep commitment to service excellence.

About Manhattan Grand Hotel Located in the vibrant heart of Hulhumalé City, Manhattan Grand Hotel is an upscale urban retreat that blends contemporary elegance with the spirit of Maldivian warmth. The hotel features stylishly designed rooms and suites with panoramic views of the Indian Ocean, signature restaurants offering global cuisines, and versatile spaces for meetings, events, and celebrations. As one of Hulhumalé's most anticipated hotel openings, Manhattan Grand Hotel is set to become the preferred choice for business travelers, holidaymakers, and city dwellers seeking sophistication, comfort, and peace of mind.

About The Role We are currently seeking an Assistant Reservations Manager to join our pre-opening team at Manhattan Grand Hotel. This role supports the Reservations Manager in overseeing all reservation operations, maximising room revenue, and ensuring a seamless booking experience for guests. The successful candidate will play a key role in establishing reservation procedures, training the reservations team, and delivering exceptional service that reflects the hotel's brand identity and commitment to luxury hospitality.

Key Responsibilities

• Assist the Reservations Manager in overseeing daily reservations operations, ensuring accuracy, efficiency, and exceptional guest service across all booking channels.
• Support the development and implementation of reservation policies, procedures, and Standard Operating Procedures (SOPs) in preparation for the hotel's opening.
• Monitor room availability, rates, booking patterns, and reservation trends to support revenue optimisation and occupancy targets.
• Ensure all reservations, amendments, cancellations, and special requests are processed accurately and promptly in the hotel's Property Management System (PMS).
• Coordinate with the Front Office, Sales, Revenue Management, and other relevant departments to ensure smooth operations and effective communication.
• Assist in managing room inventory, rate plans, allotments, group bookings, VIP reservations, and special accommodation requests.
• Support the Reservations Manager in monitoring booking pace, pickup reports, forecasts, and reservation performance to maximise room revenue.
• Handle guest enquiries, complaints, and complex reservation requests professionally, ensuring prompt resolution and a personalised guest experience.
• Recruit, train, coach, and supervise reservations team members, fostering a service-oriented culture and maintaining high standards of professionalism.
• Maintain accurate guest profiles, booking records, correspondence, and reports in accordance with hotel procedures and data privacy requirements.
• Collaborate with Sales and Marketing to support promotional campaigns, special packages, and seasonal offers.
• Assist with the preparation of departmental reports, budgets, forecasts, and performance analysis as required.
• Participate in pre-opening activities, including system setup and testing, rate loading, inventory configuration, procedure development, and staff training.
• Ensure compliance with hotel brand standards, revenue policies, guest privacy requirements, and established operational procedures.

About You To excel in this role, you should have:

• A minimum of 1-2 years of progressive experience in hotel reservations, preferably within an upscale or luxury hospitality environment, with supervisory or team leadership experience considered an advantage.
• A diploma or degree in Hospitality Management, Hotel Administration, Tourism, or a related field.
• Strong knowledge of hotel reservation systems, Property Management Systems (PMS), Channel Managers, and online travel agency (OTA) platforms.
• A good understanding of room inventory management, rate structures, reservation procedures, and revenue optimisation principles.
• Excellent communication, interpersonal, and guest service skills, with the ability to manage enquiries and resolve issues professionally.
• Strong organisational skills, attention to detail, and the ability to prioritise multiple tasks in a fast-paced environment.
• Experience in preparing reservation reports, monitoring booking trends, and supporting occupancy and revenue targets.
• Proven ability to coach and motivate team members while maintaining high standards of accuracy and service delivery.
• Proficiency in English; additional languages will be considered an advantage.
• Strong computer skills, including Microsoft Office applications and hotel reservation technology.
• Pre-opening hotel experience will be considered a strong advantage.
• Flexibility to work variable hours, including evenings, weekends, and public holidays, particularly during the pre-opening phase.

About The Benefits At Manhattan Grand Hotel, we believe that our colleagues are our greatest strength. We are committed to building a workplace that is inspiring, supportive, and rewarding. Our benefits include:

• Competitive salary and performance-based incentives.
• Paid annual leave and public holidays.
• Healthcare benefits and wellness programs.
• Opportunities for professional growth through training and development.
• Career pathways within World of Business Pvt. Ltd.'s expanding portfolio.
• Colleague discounts on hotel services, dining, and stays.
• A collaborative and inclusive work culture where your ideas are valued.

Be Part of the Story. Be Part of Manhattan Grand. If you lead with craftsmanship, creativity, and a genuine passion for culinary excellence, we invite you to join our pre-opening team. Help us shape a kitchen culture of distinction as Manhattan Grand Hotel opens its doors to the world.