ASSISTANT RESTAURANT DIRECTOR

Why You Will Enjoy Working With Us!

• Medical and Dental Benefits
• Leave and Staff Discount Benefits
• Staff Meals Provided

Responsibilities:

Daily Operations & Performance Management

• Oversee daily operations and ensure adequate staffing levels
• Maintain high standards of food, beverage, and service quality
• Lead team briefings and communicate operational updates
• Demonstrate strong knowledge of menus, presentation, and wine operations
• Ensure cleanliness and presentation standards across all areas
• Maintain visible floor presence during all service periods

Guest Experience & Service Excellence

• Curate refined and personalised dining experiences through proactive guest engagement
• Anticipate guest needs and continuously gather feedback to ensure exceptional satisfaction
• Elevate revenue through intuitive, bespoke food and beverage recommendations
• Address guest feedback and concerns with discretion, professionalism, and efficiency
• Cultivate lasting relationships with local and loyal guests to build a distinguished clientele
• Oversee the seamless planning and execution of private dining experiences and events

Revenue Growth & Financial Performance

• Review operating performance regularly to identify opportunities for improvement and growth
• Prepare and submit monthly sales analysis and business forecasts, and provide clear, well-supported P&L analysis and commentary
• Partner with Marketing team to develop and execute promotional activities and alternative revenue opportunities that drive revenue and brand visibility
• Support cost control initiatives, including labour and operational expenses
• Conduct regular competitive analysis of similar dining concepts to benchmark performance

Leadership & Team Management

• Lead, inspire, and support the team to consistently deliver service excellence through a collaborative leadership style
• Facilitate training sessions, and performance evaluations to enhance skills and service standards
• Partner with Human Resources to support recruitment efforts and build diverse, high-performing teams
• Leverage performance reviews to identify talent, support development, and address performance issues through coaching
• Collaborate with the Human Resources team to develop team members and support career progression
• Ensure consistent compliance with established procedures, policies, and service standards

Training & Compliance

• Ensure regular on-the-job training is conducted to enhance team knowledge, skills and performance
• Ensure team members understand and comply with the policies, regulations, and standards
• Ensure team members are trained in hygiene practices, fire safety, and emergency procedures
• Maintain full compliance with NEA and SFA regulations and hygiene standards at all times

Requirements:

• Minimum of 7 years’ relevant experience in an upscale dining environment, including senior supervisory responsibilities and management of large teams
• Strong analytical skills with a proven track record of making sound strategic business decisions, supported by extensive hands-on operational expertise
• High level of financial acumen, including revenue management, cost control, and budgeting, with demonstrated ability to grow and scale businesses
• Excellent communication, interpersonal, and problem-solving skills
• Proven ability to motivate and lead teams to achieve both individual and collective performance goals