Assistant Restaurant Manager (ARM)

Position: Assistant Restaurant Manager
Department: Food Beverage / Restaurant Operations
Experience: 2-4 years in Restaurant/FB Operations
Reporting To: Restaurant Manager / FB Manager

Job Summary

We are looking for a proactive and customer-focused Assistant Restaurant Manager to support the Restaurant Manager in managing day-to-day restaurant operations, ensuring high service standards, guest satisfaction, team performance, and smooth coordination between all departments.

Key Responsibilities

• Assist the Restaurant Manager in managing daily restaurant operations.
• Supervise and coordinate the service team to ensure smooth and efficient operations.
• Ensure high standards of guest service, food quality, presentation, and hygiene.
• Monitor staff attendance, grooming, discipline, and performance.
• Brief the team before shifts regarding reservations, special requests, promotions, and operational requirements.
• Handle guest queries, complaints, and feedback professionally and ensure timely resolution.
• Ensure proper implementation of SOPs, service standards, and company policies.
• Monitor restaurant opening and closing procedures.
• Coordinate with the Kitchen, Bar, Housekeeping, Purchase, and other departments for smooth operations.
• Monitor stock levels, inventory, wastage, and proper usage of restaurant supplies.
• Assist in controlling operational costs and minimizing wastage.
• Ensure proper billing and cash-handling procedures are followed.
• Assist in staff training, coaching, and performance development.
• Support menu launches, promotions, events, and special functions.
• Prepare and maintain daily operational reports as required.
• Ensure compliance with food safety, hygiene, health, and safety standards.
• Take charge of the restaurant in the absence of the Restaurant Manager.
• Maintain a professional, welcoming, and positive environment for guests and employees.

Skills Competencies

• Strong communication and interpersonal skills.
• Good leadership and team-management abilities.
• Excellent guest-handling and problem-solving skills.
• Strong knowledge of restaurant service and FB operations.
• Ability to manage multiple tasks in a fast-paced environment.
• Good knowledge of POS and basic computer operations.
• Knowledge of inventory, cost control, and cash-handling procedures.
• Strong attention to detail and organizational skills.
• Ability to train and motivate team members.

Qualification

• Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
• 2-4 years of relevant experience in restaurant or FB operations.
• Previous supervisory experience is preferred.

Personal Attributes

• Well-groomed and professionally presented.
• Customer-oriented and service-focused.
• Responsible, punctual, and disciplined.
• Confident decision-maker with a proactive approach.
• Flexible to work shifts, weekends, and public holidays.
• Strong team player with a positive attitude.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.