Assistant Restaurant Manager

Assistant Restaurant Manager

Position: Assistant Restaurant Manager
Department: Restaurant Operations
Reports To: Restaurant Manager / General Manager
Employment Type: Full-Time

Job Summary

The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the restaurant, ensuring excellent customer service, efficient staff performance, quality food and service standards, and smooth day-to-day operations. The role involves supervising employees, assisting with scheduling, monitoring inventory and supplies, handling customer concerns, and ensuring that company policies and safety standards are consistently followed.

Key Responsibilities

• Assist the Restaurant Manager in managing daily restaurant operations.
• Supervise and support restaurant staff during daily operations and peak hours.
• Ensure excellent customer service and a welcoming dining experience.
• Assist in training, coaching, and motivating employees.
• Help prepare staff schedules and assign daily duties.
• Monitor employee attendance, punctuality, grooming, and performance.
• Handle customer inquiries, complaints, and special requests professionally.
• Monitor food quality, presentation, cleanliness, and service standards.
• Assist with inventory monitoring, stock levels, and proper storage of supplies.
• Help control food costs, minimize waste, and maintain proper use of supplies.
• Assist with daily sales monitoring and cash-handling procedures.
• Ensure compliance with company policies, health, sanitation, and safety regulations.
• Conduct or assist with staff briefings and operational meetings.
• Report operational issues, maintenance concerns, and staff concerns to the Restaurant Manager.
• Take charge of restaurant operations in the absence of the Restaurant Manager.
• Perform other duties as assigned by management.

Qualifications

• Previous experience in restaurant, hotel, bar, club, or hospitality operations is preferred.
• Relevant restaurant management or supervisory experience is a plus.
• Strong leadership and communication skills.
• Excellent customer-service skills.
• Ability to supervise and motivate a team.
• Good organizational and problem-solving skills.
• Ability to work in a fast-paced environment.
• Flexible to work weekends, holidays, evenings, and extended hours when required.
• Professional appearance and positive attitude.
• Willingness to learn and take responsibility.

Key Skills

Leadership • Customer Service • Team Management • Restaurant Operations • Staff Scheduling • Inventory Control • Communication • Problem Solving • Time Management.