Assistant Restaurant Manager

Support the Restaurant General Manager (RGM) in the effective management of the restaurant, taking responsibility for allocated shifts and delivering agreedcustomer, sales, profit, people, and operational targetsin line with Company policies, procedures, and standards.

The Shift Manager must be flexible and willing to work across different restaurant locations as required by the business.

• Take responsibility for assigned shifts, ensuring the restaurant operates safely, efficiently, and in accordance with Company standards.
• Drive sales, profit, labour, waste, customer, and people performance to achieve agreed restaurant targets.
• Effectively deploy, lead, motivate, and coach team members to deliver consistent results in a fast-paced and increasingly complex restaurant environment.
• Ensure consistently high standards of customer service, food quality, speed of service, cleanliness, and overall customer experience.
• Ensure all Company policies, procedures, operational standards, food safety, health and safety, and security requirements are followed at all times.
• Monitor key shift performance indicators and take appropriate action to address operational gaps and improve results.
• Manage attendance, performance, conduct, and day-to-day employee matters within delegated authority, providing coaching and feedback as required.
• Assume responsibility for business areas delegated by the RGM/ARM and ensure agreed objectives and standards are achieved.
• Keep the RGM/ARM informed of significant customer, employee, operational, or compliance issues. Any matters relating to formal or progressive discipline must be discussed with the RGM.
• Lead by example, make effective decisions within delegated authority, and demonstrate flexibility to support different restaurant locations and business needs.

JOB SPECIFICATIONS

• Minimum of a secondary school certificate; additional qualifications in Hospitality, Business Management, or a related field are an advantage.
• 2–3 years’ experience in restaurant, hospitality, retail, or a fast-paced customer-service environment, with demonstrated team-leadership experience.
• Previous experience as a Team Leader, Supervisor, Shift Leader, or equivalent is preferred.
• Good understanding of restaurant operations, customer service, food safety, health and safety, and basic financial/operational controls.
• Good working knowledge of Microsoft Office Suite and relevant restaurant systems.
• Strong verbal and written communication skills with the ability to interact effectively with employees, customers, and management.

Interested candidates should apply through the application form below:

https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=zQUHySVw6UWpgmgOiYD6rcgIRAPgc9BMnkZTvdYs5rhUNk9JTURLSTlSQlc0NktMUERFOU5YTFNBMi4u

Work Location: In person

Work Location: In person

Work Location: In person