Assistant Restaurant Manager

Job Summary

The Assistant Restaurant Manager supports in overseeing the daily operations of the restaurant, ensuring operational efficiency, exceptional customer service, food quality, and compliance with company policies and food safety standards. This role is responsible for supervising employees, coordinating store operations, managing inventory, assisting with administrative tasks, and maintaining a clean, safe, and productive work environment of both Front-of-House (FOH) and Back-of-House (BOH).

Duties and Responsibilities

Operations Management

• Assist the Store Manager in supervising the daily operations of the restaurant.
• Ensure all operating procedures, company policies, and quality standards are consistently followed.
• Monitor daily sales, labor, and operational performance to achieve business goals.
• Ensure smooth coordination between the Front of House (FOH) and Back of House (BOH) to maintain efficient service and product availability.
• Oversee opening, mid-shift, and closing procedures.

Team Leadership and People Management

• Supervise, motivate, and support restaurant staff during daily operations.
• Conduct new hire orientation and assist with onboarding activities.
• Coach, mentor, and train employees on operational procedures, customer service standards, food safety, and company policies.
• Assign daily duties and monitor employee performance.
• Assist in preparing work schedules and managing shift coverage.
• Promote teamwork, professionalism, and a positive working environment.

Customer Service

• Ensure guests receive prompt, friendly, and professional service.
• Handle customer inquiries, concerns, and complaints in a timely and professional manner.
• Resolve customer issues while maintaining high customer satisfaction.
• Monitor service quality and implement improvements when necessary.

Inventory and Cost Control

• Assist in monitoring inventory levels and maintaining proper stock availability.
• Conduct regular inventory counts and ensure inventory accuracy.
• Monitor and understand inventory variances and recommend corrective actions.
• Ensure compliance with proper receiving, storage, stock rotation (FIFO), and PAR levels.
• Coordinate with the Store Manager and Commissary regarding inventory replenishment.

Food Safety, Sanitation, and Compliance

• Ensure compliance with food safety regulations, sanitation standards, and health requirements.
• Maintain cleanliness and organization throughout the restaurant, including dining, kitchen, storage, and restroom areas.
• Ensure employees follow proper hygiene, food handling, and sanitation procedures.
• Conduct routine inspections to ensure compliance with company and regulatory standards.

Administrative Responsibilities

• Assist with daily administrative and clerical tasks.
• Prepare and submit operational reports as required.
• Maintain accurate operational records and documentation.
• Support payroll, attendance monitoring, and other administrative requirements as assigned.