Assistant Restaurant Manager

Key Responsibilities

• Financial Leadership: Full P&L accountability – grow sales, optimise COGS, manage labour costs, and deliver profitability.
• Operational Excellence: Enforce SOPs, food safety, and hygiene standards; achieve high audit and mystery shopper scores; coordinate with OSD and Supply Chain on equipment and stock.
• People & Team Leadership: Recruit, train, and retain engaged teams; motivate staff through recognition and development; groom a successor for outlet leadership.
• Guest Experience: Ensure every guest enjoys a distinctive hotpot experience; resolve complaints effectively; maintain ≥4.5-star guest reviews.
• Digital & Innovation: Champion POS and digital tools, contribute innovative ideas to improve efficiency and service, and pilot brand initiatives.

Key Skills & Competencies

• Financial and commercial acumen.
• Operational discipline and problem-solving ability.
• Leadership and coaching skills; ability to build a winning team culture.
• Passion for guest service and hospitality.
• Digital literacy, adaptability, and an innovative mindset.
• Collaborative approach with HQ functions (HR, Finance, Supply Chain, Marketing).

Qualifications & Experience

• Diploma/Degree in Hospitality, Business, or related field (preferred).
• 2–5 years of management experience in F&B or hospitality.
• Strong track record in managing P&L, teams, and guest experience.