Assistant Restaurant Manager

About Us:

Yewniverse Group is a hospitality brand dedicated to creating unforgettable dining experiences through exceptional service, culinary craftsmanship, and warm, engaging atmospheres. We are looking for passionate, service-oriented individuals to join our team and grow together in a dynamic, fast-paced environment.

Job Overview:

Are you passionate about fine dining and exceptional customer service? Join our team at a premium Japanese Fine Dining Restaurant (pork-free and serves alcohol) as an Assistant Restaurant Manager. We are looking for a dedicated, dynamic individual who is ready to deliver an unforgettable dining experience and excellent team management skill.

Key Responsibilities:

• Assist Group General Manager in overseeing daily operations to ensure smooth service, guest satisfaction and high standards.
• Support the Group General Manager in implementing and maintaining SOPs.
• Ensure excellent customer service is delivered at all times
• Lead, train and motivate the service team to deliver exceptional hospitality and uphold the restaurant's standards.
• Manage reservations, seating arrangements and customer inquiries to maintain an efficient flow of operations.
• Monitor inventory and ensure timely replenishment of supplies.
• Handle customer complaints and feedback professionally to ensure positive resolutions.
• Enforce compliance with health and safety regulations and restaurant policies.
• Schedule staff scheduling, performance review and recruitment when necessary.
• Manage staff attendance to maintain operational efficiency.
• Collaborate with kitchen team to maintain consistency in food and service quality.
• Prepare reports on sales, staff performance and customer feedback for management review.
• Serve and handle alcoholic beverages responsibly as part of your role

Requirements:

• Minimum 2years of experience in supervisory or managerial role in fine dining restaurants.
• Strong leadership and interpersonal skills with the ability to work under pressure.
• Excellent communication skills in English and Bahasa Malaysia; knowledge of Japanese is a plus.
• Well-versed in managing restaurant operations.
• Customer-oriented with a passion for delivering exceptional dining experiences.
• Ability to work flexible hours, including weekends and public holidays.
• Must be a local Malaysian or hold valid work authorization.
• You will be required to undergo training at Company’s Kuala Lumpur outletfor a period of three (3) months.

Benefits:

• Outpatient Medical
• PA Insurance
• Optical / Dental
• Birthday Leave
• Compassionate Leave
• Long Service Awards
• Commission
• Bonus (Twice a year)

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person