Assistant Restaurant Manager

Leons Burgers & Wings is looking for energetic and experienced Assistant Restaurant Managers (ARM) to join our growing operations team across Bangalore.

The ARM will be responsible for supporting the Restaurant Manager in day-to-day outlet operations, team management, customer experience, sales, food quality, inventory, hygiene and SOP compliance.

The ideal candidate should be hands-on, customer-focused and comfortable working in a fast-paced QSR environment.

Key Responsibilities

1. Restaurant Operations

• Manage the smooth functioning of the restaurant during assigned shifts.
• Ensure all operational processes and SOPs are followed.
• Coordinate with FOH and BOH teams to ensure smooth service.
• Ensure the outlet is ready for opening and closing as per standards.
• Monitor daily operational performance and address gaps immediately.

2. Team Management

• Lead, supervise and motivate the restaurant team.
• Allocate staff responsibilities and manage shift deployment.
• Conduct daily briefings and communicate targets and priorities.
• Train new employees on operational processes, products and service standards.
• Monitor employee performance, attendance, grooming and discipline.
• Support the RGM in manpower planning and team development.

3. Sales & Business Performance

• Support the RGM in achieving daily, weekly and monthly sales targets.
• Track sales performance and identify opportunities to improve revenue.
• Drive upselling and suggestive selling at the outlet.
• Monitor delivery and dine-in business performance.
• Work on improving customer ratings and repeat business.

4. Customer Experience

• Ensure excellent customer service and a positive guest experience.
• Handle customer complaints professionally and ensure timely resolution.
• Monitor service time and order accuracy.
• Ensure customer greetings and service standards are followed.
• Track Swiggy/Zomato ratings and take corrective action where required.

5. Food Quality & Kitchen Operations

• Ensure all products are prepared according to Leon’s recipes and SOPs.
• Monitor taste, presentation, portion size and product consistency.
• Ensure proper food storage, preparation and holding procedures.
• Coordinate with the Kitchen In-Charge/Chef to address product quality issues.
• Ensure zero compromise on food quality and food safety.

6. Inventory & Cost Control

• Monitor stock levels and ensure timely replenishment.
• Support daily stock counting and inventory checks.
• Minimize food wastage and pilferage.
• Ensure proper portion control and product utilization.
• Monitor food cost and operational expenses as per company guidelines.
• Ensure there are no unnecessary out-of-stock (OOS) situations.

7. Hygiene & Food Safety

• Ensure the restaurant and kitchen maintain excellent hygiene standards.
• Conduct regular cleanliness checks during the shift.
• Ensure compliance with food safety and hygiene SOPs.
• Monitor dining area, kitchen, washrooms, storage areas and equipment.
• Support internal and external audits and ensure corrective actions are closed.

8. Cash & System Management

• Ensure proper cash handling and POS processes.
• Monitor billing accuracy and payment procedures.
• Ensure opening and closing procedures are completed correctly.
• Report discrepancies to the RGM/Area Manager immediately.

9. Delivery & Aggregator Management

• Monitor Swiggy, Zomato and other delivery platforms.
• Ensure orders are accepted and dispatched within the required time.
• Monitor order accuracy and customer complaints.
• Ensure packaging and delivery standards are maintained.

10. Compliance & Safety

• Ensure compliance with company policies and operational guidelines.
• Maintain required store documentation and checklists.
• Report maintenance, equipment and safety issues immediately.
• Ensure emergency and safety procedures are followed.

Key Performance Indicators (KPIs)

The ARM will be measured on:

• Sales achievement
• Customer ratings – Swiggy & Zomato
• Customer satisfaction
• Food quality and product consistency
• Order accuracy and service time
• Food cost and wastage
• Out-of-stock control
• Labour productivity
• Hygiene and QA audit scores
• Team attendance and retention
• SOP compliance
• Customer complaint resolution
• Overall outlet operational performance

Candidate Profile

Must Have

• 2–5 years of experience in QSR / Restaurant / Food & Beverage operations.
• QSR experience is preferred / mandatory as per business requirement.
• Strong team-handling and leadership skills.
• Good understanding of restaurant operations.
• Knowledge of food quality, hygiene and food safety.
• Strong customer service orientation.
• Ability to work under pressure in a fast-paced environment.
• Good communication and interpersonal skills.
• Willingness to work in rotational shifts, weekends and holidays.

Education

• Diploma / Degree in Hotel Management, Hospitality, Food & Beverage or a related field preferred.

Why Join Leon’s?

Be part of a growing QSR brand
Opportunity to grow into RGM / Area Manager roles
Strong exposure to multi-functional restaurant operations
Performance-driven career growth
Opportunity to work in a fast-paced and expanding business

If you are passionate about QSR operations, enjoy leading teams and want to build your career in restaurant management, we would love to hear from you!