Assistant Retail Manager

• Offering strong career development opportunities, values continuous learning, & fosters a growth mindset.
• Attractive salary and bonus structure on offer. Full-time located in Auburn, NSW
• Champion reuse, help shape a future where secondhand becomes second nature

Reporting to the Store Manager, the Assistant Retail Manager (ARM) increases sales and profits by assisting with the oversight of the day-to -day functions of the front end, including the customer and donor experience. This includes upholding company standards throughout all customer and donor areas of the store (inside, outside, sales floor, cash registers, etc.), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate and friendly service at the cash registers. The ARM supports the Retail Manager with auditing, quality control checking and side-by-side involvement in the work to observe, assess, train and coach performance, as well as to set the pace of work.
  
Direct and guide cashiers and sales floor team members to ensure efficient daily operations and excellent customer service. Support the recruitment, onboarding, training, and ongoing development of team members through regular observation, coaching, and performance feedback. Identify and help develop high-potential employees while fostering a positive and productive team environment. Fulfil Manager-on-Duty responsibilities as required, providing leadership and operational support across the store.
  
Your key responsibilities will include;

• Supervise registers to ensure fast, accurate, and positive customer service.
• Process exchanges, special requests, and team member purchases.
• Oversee cash handling, tender control, and daily banking procedures.
• Respond promptly to customer and donor enquiries, requests, and complaints.
• Deliver exceptional customer and donor experiences through leading, training, and coaching team members.
• Support sales, marketing, and promotional activities.
• Foster a respectful, values-driven workplace.
• Encourage open communication and act on team feedback.
• Provide recognition, coaching, and constructive feedback.
• Protect company assets, cash, and information through secure handling and compliance with procedures.
• Promote loss prevention awareness and ensure team adherence to policies.

The ideal candidate will have strong communication, leadership, mathematical and analytical skills, with the ability to coach and manage team members effectively. Skilled in planning and organising work, handling cash and numerical data accurately, making sound decisions and exercising independent judgment in a fast-paced environment.

To apply please click the “Apply” button and submit your resume. You must live in Australia and have current Australian working rights to apply for this role. 
  
At Lloyd Connect we recognise the benefits that diversity and inclusion brings to our clients and encourage people from all backgrounds, abilities and identities to apply.

Hope Collins 
Head of Growth 
[email protected]