Assistant Retail Operations Manager

Responsibility

• Assist in managing daily retail store operations, actively leading cross-departmental communication and planning to optimize overall operational efficiency, service excellence, and inventory control.
• Analyze store sales figures and operational KPIs for management review; support the formulation and implementation of actionable business strategies to maximize sales and hit targets.
• Partner closely with Visual Merchandising, Merchandising, Marketing, and Training teams to drive cohesive, high-impact retail initiatives and promotional campaigns.
• Track market trends, competitor activity, and changing customer buying behaviors to identify strategic sales opportunities and improve store performance.
• Mentor and coach store leaders and frontline teams, ensuring staff deliver exceptional service standards while facilitating ongoing product and operational training.
• Lead special retail projects and perform other duties as assigned by the management.

Requirements:

• Minimum 6–8 years of relevant experience in retail store management or retail operations, with at least 2–3 years in a supervisory role.
• Strong business acumen with high sensitivity to sales data and operational KPIs.
• Proven leadership and people management skills, with the ability to inspire, coach, and guide store teams.
• Strong interpersonal, problem-solving, and cross-departmental communication skills.
• High flexibility, adaptability, and resilience in a fast-paced retail environment.
• Good command of written and spoken English, Cantonese, and Mandarin.