Assistant Retail Operations Manager

1.  Retail Strategy & Business Planning

• Support the development and execution of retail strategies aligned with the Company's vision and business objectives to achieve sustainable sales growth, profitability and market expansion
• Analyse market trends, customer insights and competitive landscapeto identify business opportunities and support the development of actionable retail plans with measurable performance targets

2.  Commercial & Financial Management

• Monitor commercial performance by managing sales, profitability and key retail performance metrics
• Manage operational budgets and store expenses, utilise data-driven insights to formulate strategies that maximise revenue, improve productivity and enhance overall business profitability

3. Retail Operations Excellence

• Oversee retail operations by ensuring consistent execution of operational policies, SOPs, customer service standards, visual merchandising and compliance requirements
• Drive operational efficiency and service excellence through continuous process improvements and implement best practices

4. Customer Experience Management

• Champion a customer-centric culture by ensuring the consistent delivery of service standards and a seamless shopping experience across all retail outlets
• Analyse customer feedback, shopping behaviours and service performance to identify improvement opportunities, strengthen customer loyalty and enhance overall brand experience

5. Inventory & Loss Prevention Management

• Oversee inventory performance by ensuring optimal stock availability, inventory accuracy and efficient stock replenishment to maximise sales opportunities
• Implement effective inventory control and loss prevention strategies to improve stock productivity, minimise operational losses and safeguard company assets

6. Leadership & People Development

• Lead, coach and develop a high-performing retail organisation by coaching, mentoring and developing a high-performing frontline team
• Foster a culture of accountability, collaboration, engagement and continuous learning for sustainable development

7. Management & Continuous Improvement

• Lead organisational change and business transformation initiatives, including new store openings, operational improvements, digital adoption and process optimisation
• Champion innovation and continuous improvement to enhance operational effectiveness, employee productivity and customer experience

8. Rapport Development & Stakeholder Management

• Build and maintain strategic partnerships with mall management, landlords, department stores and other business partners to obtain timely market intelligence, stay abreast of upcoming developments and promotional activities, and identify opportunities to drive business growth and retail expansion
• Establish and maintain strong partnerships with senior management, cross-functional stakeholders to ensure strategic alignment and effective execution of business initiatives

Job Requirements:

• Degree in Business Administration, Retail Management, Marketing or related field
• Minimum 5-7 years of retail operations management experience, with at least 3 years in a leadership role
• Proven experience in retail operations, sales performance management, customer service and team leadership.
• Proficient in English, Bahasa Malaysia and Chinese to communicate effectively with diverse customer base and stakeholders
• Strong understanding of the retail landscape, consumer behaviour, industry trends and best practices
• Possess own transport and willing to travel to retail outlets when required