Assistant Sales Manager

ROLES AND RESPONSIBILITIES

The role of Assistant Sales Manager (ASM) involves supporting the Sales Manager and overseeing the sales team with a focus on achieving sales goals and fostering team growth. This position demands a balance of leadership, sales expertise, and customer service to drive both team success and personal growth in a fast-paced luxury retail environment.

• Collaborate with and report to the Store Manager
• Support, challenge, and mentor the sales team both as a group and as individuals
• Help team members cultivate strategies to close sales, solve challenges, and manage conflicts with colleagues and clients
• Meet or exceed sales quotas regularly
• Supervise, guide, and provide feedback to the sales team
• Maintain a clean and organized store environment
• Build strong relationships with both new and existing clients
• Track sales associates’ progress toward monthly and annual goals
• Participate in sales meetings and training to monitor team development
• Ensure the store is well-stocked and products are displayed properly
• Step in for the Store Manager when needed
• Collaborate with the service department to foster teamwork between sales and service teams
• Assist the inventory team when required
• Handle administrative tasks such as approving time off and creating weekly schedules to ensure adequate sales floor coverage
• Conduct one-on-one meetings with sales team members for individual development
• Train the team on the Point of Sale (POS) and service systems, ensuring proficiency
• Oversee daily operations, including opening and closing, and ensuring safety protocols are followed

PREFERRED SKILLS

• Strong knowledge of sales management
• Excellent communication skills
• Confidence and ability to train and develop others
• Leadership and motivational abilities
• Strong organizational skills

REQUIRED QUALIFICATIONS

• Ability to work retail store hours, including nights, weekends, and holidays
• Experience in fine jewelry, hospitality, or luxury sales.
• Flexibility to handle various tasks as business needs change
• Authorization to work in the United States
• Proficiency with company POS systems

Brown & Co. Jewelers is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.