Assistant Sales Supervisor

The Assistant Sales Supervisor supports the Sales Supervisor in managing the Sales Team, monitoring sales activities, achieving sales targets, coaching Sales Officers, and ensuring compliance with company policies procedures.

The position serves as a support function to the Sales Supervisor and may act as Officer-in-Charge (OIC) when the Sales Supervisor is unavailable. The Assistant Sales Supervisor is expected to contribute directly to sales performance while helping ensure that the Sales Team maintain productivity, accountability, professionalism, and proper customer handling.

QUALIFICATION AND REQUIREMENTS

• Sales Experience: At least 1 year of sales experience with a proven track record of meeting targets, handling customers, negotiating, and closing sales.
• Leadership: Can assist in managing, coaching, motivating, and monitoring Sales Officers and lead the team when needed.
• Sales Monitoring & Reporting: Able to track sales activities and performance, monitor sales funnel status, prepare reports, and identify areas for improvement.
• Communication: Strong verbal and written communication skills; able to conduct team briefings and coaching.
• Customer Management: Skilled in handling customer concerns, complaints, negotiations, and maintaining good customer relationships.
• Professionalism: Responsible, disciplined, dependable, accountable, and willing to accept feedback and improve.
• Computer Skills: Proficient in email, messaging apps, spreadsheets, and basic sales reporting and data analysis.

KEY REPONSIBILITIES

1. ASSIT IN SALES TARGET ACHIEVEMENT

• Support the Sales Supervisor and Sales Team in achieving monthly and annual sales targets.
• Maintain personal minimum monthly sales target of 100,000 or may be determined by management.
• Assist Sales Officers in closing sales and resoling customer concerns.

2. MONITOR SALES ACTIVITIES

• Monitor the daily activities and productivity of Sales Officers.
• Monitor assigned SQL, Follow-up, Pending and Closed Won leads.
• Ensure that Sales Officers consistently work on their assigned leads and accounts.
• Monitor the timeless and quality of customer follow-ups.

3. PRODUCT KNOWLEDE

• Maintain comprehensive knowledge of Izumi and Aqualipure products, including their features, benefits, applications, and proper usage.
• Assist sales officers in understanding and properly presenting products to customers.
• Provide product-related guidance when Sales Officers require assistance.

4. LEAD AND CUSTOMER FOLLOW-UP

• Monitor the proper handling and movement of SQL – Follow-up – Pending – Closed Won leads.
• Ensure that customer follow-ups are conducted promptly and properly documented.
• Help sales officers identify opportunities to move customers to the next stage of the sales funnel.

5. SALES COACHING AND TEAM SUPPORT

• Provide coaching and guidance on selling techniques, product presentations, customer handling, negotiation, and closing.
• Assist new Sales Officers in learning company procedures, products, and sales processes.
• Share effective sales practices with team members.

6. PERFORMANCE MONITORING

• Track individual Sales Officer performance and identify areas requiring improvement.
• Analyze sales funnel performance and identify conversion gaps.
• Provide recommendations and corrective actions to improve sales performance.
• Report significant performance concerns to the sales supervisor.

7. ATTENDANCE AND COMPLIANCE

• Monitor attendance, punctuality, communication and compliance with company policies and procedures.
• Remind team members of their responsibilities and applicable SOPs.
• Escalate repeated attendance, compliance, or performance concerns to the Sales Supervisor.

8. SALES REPORTING

• Prepare or assist in preparing daily, weekly, and monthly sales activity reports.
• Ensure that sales data and reports are accurate and updated.
• Provide timely updates to the Sales Supervisor regarding Sales performance, customer concerns, and team activities.

9. CUSTOMER AND DEPARTMENT COORDINATION

• Coordinate with Marketing, Service, Inventory and Audit department or other relevant departments to ensure smooth customer transactions.
• Assist in resovling issues or customer satisfaction.
• Ensure that important customer concerns are properly communicated and followed through.

10. OFFICER IN CHARGE RESPONSIBLITIES

• Act as Officer-in-Charge (OIC) when the Sales Supervisor is unavailable.
• Assist in supervising the Sales Team and maintaining daily operations.
• Address urgent operational and customer concerns within the scope of authority
• Ensure that important matters are properly documented and endorsed to the Sales Supervisor.

Benefits:

• Company events
• Employee discount
• Opportunities for promotion

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Supervisory Level: 1 year (Preferred)

Work Location: In person