Assistant Service Adviser

About the role

Mr. Cool Pty Ltd is seeking an Assistant Service Adviser to join our automotive air-conditioning service department at our Milton, QLD location. This is a full-time position offering an exciting opportunity to develop your career in the automotive trades industry. You will work alongside our experienced Service Adviser team, supporting the delivery of exceptional customer service and efficient vehicle repair operations. This role is pivotal in ensuring our customers receive professional advice and have their vehicles repaired to the highest standards.

What you'll be doing

• Greeting customers and assessing their vehicle service and repair requirements
• Documenting customer information and vehicle details accurately in our management systems
• Coordinating with technicians to ensure efficient workflow and timely job completion
• Scheduling vehicle appointments and managing the booking system
• Following up with customers regarding their vehicle status and completion updates
• Processing invoices and handling payment transactions
• Maintaining a professional and organised service reception area
• Supporting the Senior Service Adviser with administrative and customer-facing tasks

What we're looking for

• A strong passion for the automotive industry and customer service excellence
• Excellent communication and interpersonal skills
• Proficiency with computer systems
• Ability to multitask and manage multiple customer enquiries simultaneously
• Reliability and punctuality
• Basic mechanical knowledge or willingness to learn automotive terminology and service procedures
• Problem-solving skills and a customer-focused approach
• Previous experience in a service adviser, reception or customer service role is highly desirable

What we offer

At Mr. Cool Pty Ltd, we value our team and offer a supportive working environment where you can develop your skills and progress your career in the automotive industry. We provide competitive remuneration, ongoing training and mentorship from our experienced staff, and the opportunity to build strong customer relationships. We are committed to maintaining a safe and professional workplace and offer a collaborative culture where your contributions are recognised and valued.

About us

Mr. Cool Pty Ltd is a trusted automotive air-conditioning provider in Milton, QLD, dedicated to delivering high-quality vehicle servicing and repairs. We pride ourselves on our professional team, technical expertise, and commitment to customer satisfaction. With a reputation built on reliability and integrity, we serve the local community with comprehensive automotive air-conditioning solutions and exceptional service standards.

Apply now

If you're ready to launch your career in automotive customer service, we'd love to hear from you. Please submit your resume and a cover letter outlining your interest in joining the Mr. Cool Pty Ltd team.