Assistant Service Coordinator – Disability Services (SIL)

Meraki Care Services is a registered NDIS provider delivering person-centred disability support services across the Sunshine Coast, including Supported Independent Living (SIL), community access and daily living supports.

We are seeking a motivated, organised and proactive Assistant Service Coordinator to join our team.

This role suits someone with experience in disability support, SIL operations or team leadership who is ready to step into a coordination role with greater responsibility.

About the Role

Working under the guidance of our Health Care Manager & Service consultant, you will support the coordination and daily operations of allocated Supported Independent Living homes.

You will assist with participant service coordination, staff management, documentation, stakeholder communication and operational follow-ups, while developing the skills and confidence required to progress into a Service Coordinator role.

Key Responsibilities

• Assist with coordinating daily operations across allocated SIL homes.
• Monitor participant needs, support plans, appointments and service requirements.
• Support staff rostering, shift coverage, attendance and day-to-day staff coordination.
• Monitor care notes, incident reports and participant documentation.
• Follow up on participant appointments, medication supply arrangements and operational tasks within your role.
• Communicate professionally with participants, families, Support Coordinators and allied health professionals.
• Assist with routine staff performance concerns, training needs and service quality monitoring.
• Identify operational issues, follow through on allocated actions and escalate significant concerns appropriately**.**
• Support compliance with NDIS Practice Standards, organisational policies and participant safeguarding requirements.

About You

We are looking for someone with strong organisational skills, initiative and a genuine interest in developing a career in disability service coordination.

Essential Requirements

• Experience working in the disability support sector, preferably within SIL.
• Good understanding of NDIS service delivery and participant support needs.
• Strong communication and interpersonal skills.
• Ability to organise tasks, priorities workloads and meet deadlines.
• Confidence communicating with staff, participants and external stakeholders.
• Strong computer literacy and documentation skills.
• Ability to work collaboratively while taking responsibility for allocated tasks.
• Current Australian driver's license.
• Relevant NDIS worker screening and employment checks.

Desirable

• Experience as a Senior Disability Support Worker, Team Leader or in a coordination role.
• Certificate IV or Diploma in Disability, Community Services or a related field.
• Experience with staff rostering, incident reporting and SIL house operations.
• Knowledge of positive behaviour support and NDIS compliance requirements.

What We Offer

• Permanent full-time employment, Monday to Friday.
• Supportive and collaborative management team.
• Opportunities to develop leadership, coordination and operational management skills.
• A rewarding opportunity to contribute to quality disability support services.

How to Apply

If you have experience in disability services and are ready to develop your career in service coordination, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience.