Assistant Service Delivery Manager

Roles & Responsibilities

We are seeking an experienced payroll professional to join our Japan team as an Assistant Manager. This role will take a lead position in delivering Year-End Tax Adjustment (年末調整) services to our corporate clients, while also supporting monthly payroll operations a. You will bring deep technical knowledge, a commitment to accuracy, and the ability to coordinate effectively across internal teams and external partners.

Key Responsibilities

• Lead the end-to-end delivery of Year-End Tax Adjustment services, ensuring accuracy, compliance, and timely completion for our clients.
• Serve as a subject matter expert on Japanese payroll and YETA, with particular depth in complex deduction areas such as housing loan deductions, expertise in elTax and YETA validations
• Support monthly payroll processing activities to maintain service quality and meet client timelines.
• Act as a trusted client advisor, handling inquiries related to payroll, tax, and social insurance with professionalism and clarity.
• Coordinate with external tax accountants and other professional advisors as needed.
• Assist in building and supervising a small local service team, including temporary staff during peak periods.
• Work collaboratively with remote and international colleagues to drive process improvements and service excellence.
• Monitor regulatory changes and advise management on necessary actions to maintain compliance.

Qualifications & Experience

• A degree in business, management, accounting, payroll etc.
• 5+ years of payroll, HR, or compensation & benefits experience in an international business environment, including substantive responsibility for Year-End Tax Adjustment.
• Deep working knowledge of Japanese payroll legislation, withholding tax, and social insurance.

Knowledge & Skills Required

• Native-level Japanese and fluency in spoken & written English
• Knowledge in Bugyo Cloud Group Shared Model is an added advantage
• Proficiency in Microsoft Excel
• Experience coordinating or supervising a small team.
• Strong interpersonal and client communication skills.
• Comfortable working in a cross-border, matrix environment.
• Detail-oriented and committed to maintaining high standards of service quality.
• Ability to work in a fast-paced environment.