Assistant Service Desk Manager

Roles and Responsibilities :

• Manage day-to-day operations of the IT Service Desk, ensuring timely resolution of customer queries and issues.
• Provide technical support to end-users on desktop applications, hardware, and network connectivity.
• Coordinate with internal teams for issue escalation and resolution, maintaining accurate records of incidents and requests.
• Develop process improvements to enhance efficiency, productivity, and quality of services provided by the IT Support team.

Job Requirements :

• 7-12 years' experience in an IT Service Desk or similar role.
• Strong knowledge of desktop support, IT support, IT service desk, technical troubleshooting, and technical support principles.
• Excellent communication skills with ability to handle multiple stakeholders effectively.