Assistant Service Manager

About the role

The Assistant Service Manager (ASM) reports directly to the Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards.

In this role you will be responsible for:

• Manage and control the Service Department in a consistent manner to fulfil the Branch's contractual obligations while operating within the confines of the service budget
• Mandate and ensure a 100% monthly service completion rate across the entire service team
• Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation
• Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met
• Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets
• Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective
• Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions
• Monitor proper stock issuance and returns for all service teams on a weekly basis and attend and lead monthly stock takes
• Direct regular Quality Control (QC) checks and follow up on client complaints to ensure total ownership of service problems
• Provide weekly status reports to the Branch Operations Manager covering the State of Service, Supervisor issues, Customer issues, and other operational concerns

About you

• Bachelor's degree in a related field
• Minimum of 5 years of relevant Service Management or Supervisory experience
• Valid driving license and possession of own vehicle (driving is a mandatory requirement)
• Malaysian citizen or relevant resident status holder
• Data-driven mindset with the ability to analyse service activity and coach teams to improve performance
• Strong leadership and organizational skills with the ability to work autonomously and thrive on challenges in a fast-paced environment
• Proven ability to promote teamwork and synergize staff toward achieving complex service KPIs
• Excellent problem solving, multi-tasking and planning skills
• Ability to motivate and manage a team to achieve and meet service KPI
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia

Rewards and Benefits:

• Attractive base salary
• Transport Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Outpatient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Employee Purchase Plans
• Smart Work Gadgets / Tools

About us

Rentokil Initial (M) Sdn Bhd is located at No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim. You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

Locations:

Rentokil Initial (M) Sdn Bhd

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.