Assistant Service Manager

Role & Responsibilities

• Assist the Service Manager in managing day-to-day workshop operations.
• Supervise Service Advisors, Technicians and workshop staff.
• Monitor vehicle repair progress, job cards and timely vehicle delivery.
• Ensure high standards of service quality and customer satisfaction.
• Handle customer complaints and coordinate effective resolutions.
• Monitor workshop productivity, technician efficiency and service targets.
• Ensure proper diagnosis, repair and maintenance of vehicles.
• Coordinate with Parts, Sales and other departments for smooth operations.
• Monitor warranty claims, service processes and documentation.
• Prepare and monitor daily/monthly service reports and MIS.
• Ensure compliance with company SOPs, safety and quality standards.

Preferred Candidate Profile

• Diploma/Degree in Automobile / Mechanical Engineering preferred.
• 3-6 years of experience in automobile service/workshop operations.
• Experience in an automobile dealership or authorized service centre preferred.
• Strong knowledge of vehicle service and repair processes.
• Good leadership, team management and customer-handling skills.
• Strong communication and problem-solving abilities.
• Target-oriented with good organizational and coordination skills.
• Proficiency in MS Office and basic knowledge of DMS/automotive software.

Perks & Benefits

• Competitive salary based on experience and skills.
• Performance-based incentives.
• Career growth and learning opportunities.
• Professional and supportive work environment.
• Employee benefits as per company policy.
• Training and development opportunities.