Assistant Service Manager

Quality Living and Support Services is seeking to appoint the role of Assistant Service Manager to help lead a our ever expanding participant operations in Townsville, Mount Isa and Cairns.

Quality Living and Support Services has IHCA Certification as a Quality Certified Organisation against the NDIS Practice Standards and as such we are looking for a high-quality candidate with demonstrated management and leadership experience to join our high performing team.

Who we are Looking For:

Our Ideal candidates possess STRONG people management, work under pressure, thrive in a dynamic & changing environment, passion for delivering consumer outcomes and seeing their teams grow, develop and flourish. Strong data and analytical skills would be an advantage.

Previous NDIS, Disability and Aged Care industry experience is NOT a prerequisite or desirable for the ideal candidate, as on the job training is provided.

Previous Commercial experience in customer management, satisfaction, business development are highly sough after.

About us:

We are a Quality Provider of Supports to people with a disability in Supported Independent Living. Our Services operate in Townsville, Brisbane Cairns and are rapidly expanding throughout Queensland.

We believe in integrity, openness, and transparency, delivering what we say were going to deliver, when we say we are going to deliver it. We don't promise anything that is unrealistic, and we focus on one Core Business (Supported Independent Living) and do it right.

We are a team-based culture, and we strongly believe our employees are the forefront of what we do, and we couldn't do it without them. As a result, we coach and support them to succeed in what they do so that they do it well.

Qualifications & experience:

• Demonstrated Experience People Leadership in High Performing Teams of direct Support Workers

• Demonstrated Experience to Drive and Enhance Culture

• Demonstrated Experience in Leadership Level Customer Service

• Qualification in Any Discipline is Desirable but not Essential.

• Demonstrated Experience in Coaching and Supporting Emerging Leaders

Tasks & Responsibilities:

• Ensure human rights-based approaches are implemented and individual outcomes are achieved for clients and their families.

• Ensure Quality Living and Support Services, service provision is being delivered within relevant legislative frameworks.

• Proactively oversee the management of potential risks to clients and employees and ensure safe working environments.

• Manage portfolio in alignment with budgetary requirements and ensure participants services are delivered within budget..

• Develop a culture of continuous improvement and outstanding client service.

• Lead and develop capable and dedicated teams, committed to excellent practice.

• Support growth and increase of customer numbers.

• Proactively and Effectively Assist Customers, their Families, Government and Non-Government Stakeholders with any issues that may arise.

* Involves weekend on-call on rotational roster.

* Please note this position requires quarterly travel to our service locations in Cairns and Mount Isa and the ability to travel as required to these locations which may not follow the set schedule.

Benefits:

• Excellent Remuneration Package (discussed with successful applicant)

• Monthly Rostered Day Off

• Laptop & Mobile Phone Provided

• Working within a high performing team, driven to succeed.

• You'll be working within a Great Supportive Culture

• You'll be working with Established Teams

• You will lead, coach, and develop Emerging Leaders

• Future Career Progression Opportunities

If you would like to be part of the QLSS journey – apply now! We are looking forward to hearing from you.