Assistant Service Manager

Description ASSISTANT SERVICE MANAGER Reports To: Service Manager

The Assistant Service Manager is responsible for the day to day operations of the Service Department in compliance with established policies and procedures. Plans, develops and implements strategies for operational, sales and development to meet organizational business plans. Evaluate both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer. The role of Assistant Service will provide specific needed emphasis for the larger service department and will report to the service manager.

Essential Responsibilities

• Key responsibilities for the position on a daily, weekly or annual basis.
• Establish and maintain practices designed to lead, manage, train, develop, motivate and recognize employees.
• Ability to conduct annual employee performance review and develop specific and measurable objectives/goals for all departmental personnel.
• Forecast, manage and control sales, gross profit, and expenses. Establish short and long term operating and financial objectives consistent with ownership expectations.
• Assess present and future needs, trends, problems and profit opportunities of the Service Department.
• Responsible for all applicable credit functions within the Service Department.
• Coordinate with other departmental managers to understand all aspects and needs of the operational development, and to ensure they are informed of objectives, purposes and achievements.
• Assess and analyze the competition, market conditions, trends, and profit opportunities within the Dealership's assigned area of responsibility.
• Ensure quality control procedures are followed. Monitor quality of work and take corrective action where standards are not met.

Requirements Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software.

Working Conditions are normal for a manufacturing environment. Machinery and tool operation requires the use of safety equipment to include but not be limited to eye safety glasses, hearing protectors, work boots, and gloves. Loose-fitting clothes and jewelry are not permitted. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient manual dexterity to operate office equipment (or operate a PC)

Ability to climb ladders.

Ability requires a person to bend, twist, squat, reach to perform tasks on truck components.

Ability to lift a minimum of 60lbs – 150 lbs. Unassisted.

Other Duties As Required. Certificates, Licenses, Registrations Position requires the ability to operate motor vehicles and have a safe driving

Record. Current Commercial Driver's License is preferred but not required.

Job Posting Information This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Benefits Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products like Short-Term, Long-Term Disability

Financial Stability And Retirement Preparedness

• Our 401(k) program includes a company match
• Retirement Planning Assistance
• Financial Guidance and Education

Paid Time Off

• Full-time employees enjoy paid holidays and personal time
• Vacation based on the length of service.

Resources When We Face Major Challenges And Life Events

• Company Paid Short Term Disability, Life Insurance.
• Additional Products available additional Life Insurance Hospital Stay, Critical Illness, other products
• Bereavement Services and Employment Assistance Program
• Mental Health Resources readily accessible and without stigma Insurance

Paid Training and Tools Assistance to do the job right. About Palmer Trucks Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 700

individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.

Revised: September 2025