Assistant Service Manager

Role & responsibilities

• Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2/3W.
• MIS implementation on FTR, Dealer Network reports and Channel Network reports etc.
• Development of service process and implementation of best practices
• Channel Expansion, Appointment of Coco dealer , GMFS, Retailers Etc
• Oil business development and accessory business development
• Handling Dealers (2wheelers/ 3 wheelers) and Network expansion.
• Check the overall functioning of 2/3W equipments and its usage by the dealer service staff.
• Check for all service policies and the systems and ensure its compliance by dealer staff.
• Handle customer complaint and Customer Retention Activities.
• Develop or expand secondary service network
• Organize and conduct Service Training programs at Dealership companies.
• Achieve Spare parts sales targets as per the quota.
• Lead/support the Team of Service.
• Preparation and Coordination for parts order and inventory management
• Bajaj Team Coordination on service & Parts activities

Preferred candidate profile