Assistant Service Manager

Branch Service Staff are responsible in performing daily Branch operational activities such as Over the Counter (OTC) transactions, Account On-Boarding/Servicing, Providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch.

Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high-risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in Compliance with Banking & Regulatory Guidelines.

Service Staff to also support Business Growth by identifying and referring clients to relevant units for potential business opportunities, in line with Branch Targets set out by the Branch Manager (BM) & SM.

Responsibilities:

• Perform Frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
• Handling Over the Counter (OTC) Transactions such as Cash Deposits/Withdrawa ls, Time Deposit placements & Servicing of Account On-Boarding requests.
• To address any shortfall in Branch atmospheric feedback and report to relevant unit for follow up action.
• To meet customer service SLA guidelines to achieve positive customer experience in Branches
• Upkeep & Management of Controlled Items in Care
• Upkeep & Maintain Good Customer Services for Clients in Branch

Requirements:

• Degree/ Diploma in a related field preferably (Banking, Business, Finance and related fields)
• Less than 3 years of experience in customer service related field preferably
• Excellent interpersonal communication skills and customer service skills;
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics. Self-motivated and driven to attain personal and branch’s goals.

Please note only shortlisted candidates will be notified.