Assistant Service Supervisor

About us

Networx Auto Detailing Corp. is a leading provider of auto detailing and maintenance services in the Quezon City Metro Manila area. With a team of highly skilled professionals, we are dedicated to delivering exceptional services that exceed our customers' expectations. Our commitment to quality, innovation, and customer satisfaction has made us a trusted name in the automotive industry.

Apply now and take the first step towards a rewarding career with Networx Auto Detailing Corp.

About the role

We are seeking an Assistant Service Supervisor to join our dynamic team at our Cubao Quezon City Metro Manila location. This is a full-time position that plays a crucial role in supporting our service operations and ensuring smooth day-to-day activities. As Assistant Service Supervisor, you will work closely with the Service Supervisor to oversee service delivery, manage customer interactions, and maintain the high standards that define Networx Auto Detailing Corp. This position is integral to our operational success and customer satisfaction.

Key Responsibilities

Supervise and Support Technicians

• Assign repair and maintenance jobs to technicians based on skill level, workload, and job priority.
• Provide technical guidance, advice, and solutions to technicians for complex or challenging repair tasks.
• Monitor work progress in real time to ensure jobs move forward according to schedule and standards.
• Inspect completed work to verify quality, accuracy, and compliance with manufacturer specifications and safety requirements.
• Conduct regular performance evaluations for technicians, deliver constructive feedback, and identify training or development needs.
• Foster a collaborative, skilled, and motivated team environment.

Inventory Management

• Monitor and track inventory levels of vehicles in the shop (including customer vehicles, stock units, and units awaiting service or delivery).
• Maintain accurate records of vehicle location, status, and movement within the shop premises.
• Identify discrepancies or issues related to vehicle inventory and report or resolve them promptly.
• Support processes to ensure vehicles are properly stored, secured, and accounted for at all times.

Customer Management

• Serve as a key point of contact for customers, providing clear updates on repair status, timelines, and cost estimates.
• Explain technical details and service requirements in simple, understandable terms to customers.
• Proactively address customer concerns, complaints, or questions, and resolve issues to ensure satisfaction and trust.
• Ensure all repairs are completed within the agreed timeframe and that customers are informed of any delays or changes in advance.
• Uphold high service standards to build customer loyalty and a positive shop reputation.

Shop Operations

• Oversee the maintenance of a clean, safe, and well-organized work area, including work bays, tools, and equipment.
• Enforce compliance with all safety regulations, company policies, and industry best practices to prevent accidents and ensure a secure working environment.
• Coordinate smoothly with other departments such as Parts and Sales to ensure timely availability of components, accurate billing, and seamless service flow.
• Help optimize workflow and shop layout to improve efficiency and reduce turnaround time.

Administrative Tasks

• Assist in scheduling service appointments, technician shifts, and job dispatching to balance workload and meet demand.
• Prepare required reports, including work progress summaries, service logs, performance records, and inventory status updates.
• Maintain accurate and organized documentation related to repairs, customer interactions, and shop operations.
• Support the Service Supervisor with additional administrative duties as needed.

What we're looking for

• Proven experience in automotive service, detailing, or related automotive trades roles
• Demonstrated supervisory or team leadership experience, or readiness to develop supervisory skills
• Strong knowledge of vehicle detailing processes, automotive maintenance and service standards
• Excellent customer service and interpersonal skills with the ability to communicate effectively with staff and clients
• Attention to detail and commitment to maintaining high quality standards
• Organisational and time management abilities with the capacity to prioritise multiple tasks
• Problem-solving skills and the ability to work independently as well as collaboratively within a team
• Physical fitness and ability to perform manual tasks associated with automotive servicing
• Reliability and a strong work ethic with a professional attitude
• Relevant certifications or qualifications in automotive trades would be advantageous

What we offer

At Networx Auto Detailing Corp., we pride ourselves on creating a supportive and inclusive work environment. In addition to a competitive salary and opportunities for career progression.

Apply now and take the first step towards a rewarding career with Networx Auto Detailing Corp.