Assistant Shop Manager

Job Overview

Join the ANNA team as our Assistant Shop Manager, helping lead daily retail operations while serving as a friendly face and knowledgeable guide for customers exploring our premium cannabis products. This position is ideal for a motivated individual seeking a leadership role with opportunities for growth. Prior Colorado cannabis industry experience is strongly preferred.

As Assistant Shop Manager, you will work closely with the Shop Manager/Owner to support day-to-day dispensary operations, guide and train staff, uphold Colorado cannabis regulations, and create a welcoming shopping experience that builds trust and loyalty. Your leadership, professionalism, and cannabis knowledge will help drive store performance while promoting responsible use and exceptional customer service.

Responsibilities

• Greet customers warmly and provide personalized assistance based on their needs and preferences.
• Educate customers about cannabis products, potential effects, consumption methods, and responsible use.
• Recommend suitable products based on customer preferences and product knowledge.
• Assist the Shop Manager/Owner in overseeing daily dispensary operations, ensuring efficient workflows and exceptional customer service.
• Help lead, train, and support budtenders while fostering a positive, collaborative team environment.
• Uphold Colorado cannabis regulations, store policies, and age verification requirements.
• Accurately operate the Flowhub point-of-sale (POS) system, process transactions, and follow established cash handling and payment procedures.
• Monitor inventory levels, conduct inventory checks, report discrepancies, and assist with stock replenishment.
• Maintain organized merchandise displays and keep the sales floor clean, professional, and fully stocked.
• Assist with staff scheduling, opening and closing procedures, and other daily operational responsibilities.
• Address customer concerns professionally, resolve issues within your authority, and involve the Shop Manager/Owner when needed.
• Communicate professionally with customers and vendors, both in person and by phone.

Qualifications & Skills

• Must hold or be willing to obtain a valid Colorado MED badge before beginning work.
• Must be available to work some weekend shifts.
• Prior Colorado cannabis industry experience is strongly preferred.
• Previous supervisory, managerial, or retail leadership experience is strongly preferred.
• Experience in retail sales, customer service, or dispensary operations is preferred.
• Strong communication and leadership skills, with the ability to motivate and support a team.
• Strong knowledge of cannabis products, consumption methods, and responsible use practices is preferred.
• Familiarity with Colorado cannabis regulations and dispensary operations.
• Experience with POS and inventory tracking systems, such as Flowhub and Metrc, as well as cash handling and inventory management.
• Ability to perform basic math accurately for sales transactions and inventory tracking.
• Knowledge of merchandising techniques that create attractive displays and support sales.
• Excellent problem-solving skills and the ability to remain calm in a fast-paced environment.
• Professional phone etiquette and strong interpersonal skills.

Join us in creating an inviting, compliant, and customer-focused environment where guests feel confident exploring our cannabis offerings. Your leadership, teamwork, and dedication will play a key role in the continued success of the ANNA brand.

Pay: $22.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Do you currently have a state of Colorado MED badge?

Work Location: In person