Assistant Shop Manager/Scheduler

Assistant Shop Manager/Scheduler

Permanent, Part-time (16 hours per week)

Monday, Tuesday, Thursday, Friday

Wairau Park, Auckland

About the role – Kōrero mō te tūranga

As an Assistant Shop Manager/Scheduler, you’ll help keep our Wairau Red Cross Shop running smoothly by coordinating driver schedules, managing sales, delivering great customer service, and ensuring stock and displays are in tip top shape.

In this role you will:

• Schedule our delivery drivers for customer donation, collections and deliveries
• Demonstrate excellent customer service as well as promoting/driving sales.
• Be the connection point between customers, Shop Managers and our Van Drivers, so relationship building is key
• Report back to the Regional Retail Managers on supplier donations
• Provide top notch customer service, cash management and till management in our shop, as and when required
• Help maintain shop presentation/displays.
• Maintain stock management/preparation and control as per training

Who are we looking for? – Mā‎ wai te mahi nei?

To be successful you will have:

• Previous scheduling experience is advantageous
• Experience and confidence using Excel as we have a daily schedule
• Excellent written, verbal communication skills as well as being able to manage your time effectively
• Experience in a retail sales environment, cash handling/management and retail shop operations
• Skills in dealing with a diverse range of people

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Career development opportunities
• Annual flu vaccinations
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.

Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:

• A recent copy of CV/Resume

• Cover Letter

• Passport

• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 25/08/2026.

If you wish to discuss this opportunity or for further information, please contact Katherine Rutgers at [email protected]

Note: We reserve the right to close applications before the closing date, so please register your interest early.

Click here for the Job Description