Assistant Site Manager

Level: Site Leadership | Hourly

Department: Site Operations

THE ROLE

At El Car Wash, leadership is hands-on, fast-paced, and focused on results. As an Assistant Site Manager, you're the right hand to the Site Manager — driving daily operations, developing your team, and ensuring every customer experience is top-tier. When the SM isn't present, you're in charge — and you don't need to be asked.

WHAT YOU'LL OWN

Run the day-to-day - Support daily operations, staffing, and site performance to keep everything running strong — every shift, every day.

Build a winning team - Support recruiting, onboarding, and scheduling to create a reliable, high-performing team.

Coach and develop talent - Provide real-time feedback, build skills, and grow future leaders within EL. You develop people — you don't just direct them.

Handle conflict head-on - Address team conflict and culture issues directly and promptly. You don't let problems fester or escalate unnecessarily.

Set the service standard - Deliver fast, friendly, and flawless experiences — every customer, every time.

Drive performance through the numbers - Track daily metrics — sales, labor, inventory, and equipment — and take action to improve results.

Hold the site independently - When the Site Manager is out, you run it — confidently, calmly, and without unnecessary escalation.

Keep the wash at peak performance - Ensure equipment is operational, maintained, and ready to deliver consistent results every day.

WHAT YOU BRING

• Reliable attendance — you model the standard for the entire team
• Proven supervisory or shift management experience — you've held a team accountable before
• Strong real-time coach — you develop people, not just direct them
• Demonstrated ability to handle team conflict constructively — you address it, you don't avoid it
• Operationally sharp — you manage labor, scheduling, and throughput simultaneously
• Customer-first mindset even under pressure
• Comfortable reading daily metrics and taking action on them
• Flexible availability including evenings, weekends, and holidays
• Background in car wash, QSR, retail, or hospitality is a plus
• High school diploma or equivalent; Associate's or higher in Business is a plus

HOW YOU SHOW UP — ECW COMPETENCIES

• Customer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.
• Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.
• Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.
• Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.
• Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.
• Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where you grow, lead, and make every moment count.

WHAT YOU'LL GET

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes