Assistant Soft Services Manager

The Assistant Soft Services Manager is responsible for managing and overseeing the delivery of soft services within facilities, ensuring high standards of cleanliness, customer satisfaction, and compliance. The role involves planning, supervising daily operations, managing teams, engaging with clients, and ensuring service excellence through innovation, technology, and sustainability.

Key Responsibilities

1. Strategy & Leadership

• Support Key Account Manager in achieving project objectives and financial targets.
• Promote innovative, smart, and sustainable solutions (e.g., CAFM, smart devices).
• Align services with organizational standards and client requirements.

2. Operations & Service Delivery

• Oversee daily cleaning, maintenance, and support services to ensure 6-star standards.
• Develop and implement operational procedures, schedules, and policies.
• Conduct regular site inspections and ensure compliance with KPIs and SLAs.
• Manage subcontractors, suppliers, and ensure availability of materials and resources.
• Ensure adherence to HSEQ and compliance standards (ISO, BICSc, ISSA, etc.).

3. People Management

• Lead, coach, and mentor supervisors, coordinators, and frontline staff.
• Allocate staff resources effectively; oversee rosters, shifts, and leave planning.
• Foster a culture of teamwork, safety, and continuous improvement.

4. Client & Stakeholder Management

• Maintain strong relationships with clients and stakeholders.
• Identify new business opportunities and support proposal development.
• Provide customized and energy-efficient service solutions to enhance client satisfaction.

5. Financial & Reporting

• Prepare and monitor budgets, cost controls, and financial performance.
• Ensure accurate invoicing, timely collections, and reporting.
• Identify and implement cost-saving measures.

Qualifications & Experience

• Diploma in Facilities Management / Engineering discipline (Bachelors preferred).
• BICSc, IOSH Managing Safely, or FM-related certifications (BIFM/IFMA) preferred.
• Minimum 6+ years in Facilities Management, with at least 4 years in a managerial role.
• Hospitality/FM industry background is an advantage.

Skills & Competencies

• Strong leadership, communication, and client management skills.
• Ability to manage large, diverse teams.
• Problem-solving and decision-making skills.
• Financial and analytical acumen.
• Commitment to quality, sustainability, and innovation.